Status information UNKNOWN

[ziedmahjoub]

Hi ,
i'm monitoring a network and i got a machine with some unknown status and message information that i didn't understand :

Code: Select all

Service                 Status              Status Information 

CPU Load             Unknown          NSClient - ERROR : Could not get data for 5 perhaps we don't collect data this far back ?

Memory Usage      Unknown          NSClient - ERROR : failed to get PDH Value

Uptime                 Unknown          NSClient - ERROR : Couldn't get Value

i just want to know what this messages means

thanks

[tmcdonald]

What OS+version and NSClient+version are you using?

[ziedmahjoub]

What OS+version and NSClient+version are you using?

the client OS is windows XP and the NSClient++ is 0.3.9 the stable one

[jdalrymple]

ziedmahjoub

Can we see your service definitions for the services that are failing?

thanks

[Box293]

It sounds like the performance counters on the Windows box need fixing.

From the windows box run:

Code: Select all

lodctr /R

After that restart the NSClient++ service.

[ziedmahjoub]

ziedmahjoub

Can we see your service definitions for the services that are failing?

thanks

i'm using these service definitions for other users in the same network and its working fine so i think the problem is from his PC , so i want to know what these errors means .

Code: Select all

define service{
	use			generic-service
	host_name		Soteb_Nizar,Tesco_Teheni
	service_description	Uptime
	check_command		check_nt!12494!UPTIME
	}

Code: Select all

define service{
	use			generic-service
	host_name		Soteb_Nizar,Tesco_Teheni
	service_description	CPU Load
	check_command		check_nt!12494!CPULOAD!-l 5,80,90
	}

Code: Select all

define service{
	use			generic-service
	host_name		Soteb_Nizar,Tesco_Teheni
	service_description	Memory Usage
	check_command		check_nt!12494!MEMUSE!-w 80 -c 90
	}

also i got another UNKNOWN STATUS : Free disk space : Invalid drive
look at the attachment

thanks

[jdalrymple]

Did you perform the troubleshooting task Box293 suggested?

Code: Select all

lodctr /R

[tgriep]

Could you post the service check for your c:\ drive space check and also your nsi.ini file from the NSClient++ folder on the windows PC?

[ziedmahjoub]

Did you perform the troubleshooting task Box293 suggested?

Code: Select all

lodctr /R

no i didn't yet

[tmcdonald]

Can you please answer tgriep's question? In order to help you better we need you to answer all questions, not just the first one.