UI controls randomly not responding

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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lmiltchev
Bugs find me
Posts: 13589
Joined: Mon May 23, 2011 12:15 pm

Re: UI controls randomly not responding

Post by lmiltchev »

We have a known bug specific to version 1.7 where an empty div can sometimes cover up about 150px worth of the screen and prevent some buttons from being clickable. We've got the fix committed for the next release.
A temporary "workaround" solution until the bug is fixed would be to right-click somewhere on the page, and select from the context menu "This Frame" -> "Open Frame in New Window". Now, you should be able to click on the buttons.
Hope this helps!
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cstone
Posts: 4
Joined: Tue Sep 20, 2011 3:40 pm

Re: UI controls randomly not responding

Post by cstone »

I tried loading up the patch but it turned the dashboard components into swirling circles that constantly load, and the host/service detail page wouldn't load as well.
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lmiltchev
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Posts: 13589
Joined: Mon May 23, 2011 12:15 pm

Re: UI controls randomly not responding

Post by lmiltchev »

This "workaround" helped some Nagios XI users in the case, where (for example) a new wizard was added, and because it was on the bottom of the page, the button was not clickable. It's too bad this temp solution doesn't work for you. We will have it fixed in the next release of Nagios XI.
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