Unable to generate PDF or JPG reports

[mcleodc]

Hi,

I am running Nagios XI v5 and am starting trying to generate SLA reports. I can generate reports but get an error when trying to download or email a PDF. If emailed i end up with a 1Kb PDF if downloaded i get the attached error.

Thanks
Chris

[hsmith]

A few things to check here since I was unable to reproduce this:

• -Are you using SSL?
  -Can you access the URL that the error is giving you?
  --If you can't, can you using the IP address?
  -Is this XI5R1.0 or XI5 2.0.0 ?

[mcleodc]

Thanks for the reply.

I am not using SSL and i am running 5.1. I can access the URL it takes me to the report and displays correctly. Just no pdf download.

Thanks
Chris

[lmiltchev]

What is the output of the following commands?

Code: Select all

hostname
cat /etc/hosts

[mcleodc]

Here you go

[root@kinnag /]# hostname
kinnag
[root@kinnag /]# cat /etc/hosts
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 kinnag localhost
::1 localhost6.localdomain6 localhost6
192.168.136.25 edrington.co.uk
[root@kinnag /]#

Thanks
chris

[mcleodc]

Hi,

I've upgraded to 5.2 and still see the same issue.

Thanks
chris

[hsmith]

Is there anything interesting happening in your logs when you try to do this?

Run this command:

Code: Select all

tail -f /var/log/httpd/access_log

and then try to generate the report.

[mcleodc]

HI,

Nothing at all. I have attached the logs.

Thanks
Chris

[hsmith]

Have you tried multiple browsers? It looks like you're using Safari. I want to make sure that's not where the issue is coming from.

[mcleodc]

Hi,

I was using chrome on my Windows 7 laptop odd it shows as safari! I have also tried using Firefox.

Thanks
chris