Issues integrating NNA into XI

[lucas.shelton]

I've followed the steps in the Nagios Network Analyzer guide to integrate NNA into XI but am still having issues. When I click on the hostname it says it is UP but there is an unknown error running the plugin. It says the host state is down. See attached screen shots.

[tmcdonald]

What XI and NNA versions are you running?

What NNA component do you have in XI under Admin -> Manage Components?

[lucas.shelton]

What XI and NNA versions are you running?

What NNA component do you have in XI under Admin -> Manage Components?

XI 2014R2.3, NNA 2R1.0. NNA component is version 1.2.2.

[Box293]

Can you go into Core Configuration Manager
Monitoring > Hosts
Edit the host "NNA Sourcegroup - All Sources"
Click the "Test Check Command Button"

What is the output?

Also when viewing the output, the full command executed is shown. Copy this line and paste it into an ssh session and add --verbose to the end, something like:

Code: Select all

/usr/local/nagios/libexec/check_nna.py -H 10.25.5.70 -K c2e1a2e6ae8bc2469ed97b08339aaab6619b4590 -G 1 --exists --verbose

What is output?

[lucas.shelton]

Can you go into Core Configuration Manager
Monitoring > Hosts
Edit the host "NNA Sourcegroup - All Sources"
Click the "Test Check Command Button"

What is the output?

Also when viewing the output, the full command executed is shown. Copy this line and paste it into an ssh session and add --verbose to the end, something like:

Code: Select all

/usr/local/nagios/libexec/check_nna.py -H 10.25.5.70 -K c2e1a2e6ae8bc2469ed97b08339aaab6619b4590 -G 1 --exists --verbose

What is output?

Here's the output of the Test Check Command button:

Code: Select all

COMMAND: /usr/local/nagios/libexec/check_nna.py -H nfcollector1.drake.edu -K 260bb2d78a0fe7e919cd48c1aa4106fbbd24e94a -G 1 --exists
OUTPUT: UP - group exists
UNKNOWN - Error occurred while running the plugin.

Here's the output from the SSH session:

Code: Select all

bash: /usr/local/nagios/libexec/check_nna.py: No such file or directory

[lmiltchev]

What is the version of the "Nagios Network Analyzer" wizard that you are using? Run the following command on the Nagios XI box and show us the output:

Code: Select all

ll /usr/local/nagios/libexec/check_nna.py

Have you tried updating the "Nagios Network Analyzer" wizard "Nagios Network Analyzer Integration" component to see if this is going to fix the issue?

Admin->Manage Components->Check for Updates
Admin->Manage Config Wizards->Check for Updates

[lucas.shelton]

My apologies on the post above, I ran that command on the NNA VM and not the XI VM. Here is the output from the command via SSH in XI:

Code: Select all

[lshelton@netmon ~]$ /usr/local/nagios/libexec/check_nna.py -H nfcollector1.drake.edu -K 260bb2d78a0fe7e919cd48c1aa4106fbbd24e94a -G 1 --exists --verbose
UP - group exists
And error was encountered:
0

[lucas.shelton]

What is the version of the "Nagios Network Analyzer" wizard that you are using? Run the following command on the Nagios XI box and show us the output:

Code: Select all

ll /usr/local/nagios/libexec/check_nna.py

Have you tried updating the "Nagios Network Analyzer" wizard "Nagios Network Analyzer Integration" component to see if this is going to fix the issue?

Admin->Manage Components->Check for Updates
Admin->Manage Config Wizards->Check for Updates

Code: Select all

[lshelton@netmon ~]$ ll /usr/local/nagios/libexec/check_nna.py
-rwxr-xr-x 1 root root 10037 Dec 30  2014 /usr/local/nagios/libexec/check_nna.py
[lshelton@netmon ~]$

There are no updates for the wizards.

[jolson]

How many Sources are in your 'All Sources' group? Mine contained 2 Sources (I'm using the same versions of NNA and XI as you) and my query completed with no problems.

[root@localhost ~]# /usr/local/nagios/libexec/check_nna.py -H 192.168.4.146 -K fe51760996xxxxxxx8eb3 -G 1 --exists --verbose
UP - group exists

What is your python version?

Code: Select all

python --version

[lucas.shelton]

I currently have four sources but was having the same issue when I only had two.

Code: Select all

Python 2.4.3