Active user not being sent notifications

[benningtonr]

I have an active user and contact that is not being sent notification alerts. I have looked, reset and tried all i know, but Nagios does not sent him an alert.

Ideas?

[tmcdonald]

For starters, please PM your system profile to forum user @Nagios Support so one of our staff can look over the configs. Post back here once you have done so.

[daveinvb]

Is he set up to receive alerts in the host/service? What is supposed to be sending him alerts?

[benningtonr]

Yes he is setup, he was receiving alert, but they stopped.
Nagios is supposed to be sending them.

[rkennedy]

Are you using SMTP or sendmail?

[daveinvb]

The issue I ran into with something similar was not Nagios related. My entire Nagios set up is "in the cloud", so I initially had an issue with AWS SES and Office 365 not playing nicely together. If nothing has changed in Nagios, and other users are getting alerts, maybe it could be a junk mail/spam setting. Have you tried sending an email to their phone? If they're using verizon, it would be something like [email protected].

[benningtonr]

I recieve the alerts/notifications, as do other. Just this one person is not getting them.

[rkennedy]

Are you using SMTP or sendmail?

Could you please clarify the above?

[benningtonr]

Sendmail, i think, i set this up years ago. How can I tell

[benningtonr]

The issue I ran into with something similar was not Nagios related. My entire Nagios set up is "in the cloud", so I initially had an issue with AWS SES and Office 365 not playing nicely together. If nothing has changed in Nagios, and other users are getting alerts, maybe it could be a junk mail/spam setting. Have you tried sending an email to their phone? If they're using verizon, it would be something like [email protected].

If i look through the logs, i can see that i am being sent an email, but his name is not listed.