How to troubleshoot Configuration Wizard issues...

[ssax]

Is it still not completing in the interface?

If not, has anything changed recently (apache upgrade/hardening/SSL/ciphers/etc)?

[lee.krause]

It does not ever show complete in the interface.
However, if I run the reconfigure script, it does show up after the script completes.

No this is a completely fresh install of Nagios XI.

[rkennedy]

What are your program URL, and external URL set to? Are you using SSL at all?

You can check these at Admin -> System Settings

[lee.krause]

They are default
Program URL: http://xxx.xxx.xxx.xxx/nagiosxi/
No External URL:
I haven't installed the cert for SSL.

[tgriep]

Can you open a command prompt on the XI server as rot and run this command?

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tail -f /usr/local/nagiosxi/var/cmdsubsys.log

Then in the XI GUI, run through the Wizard that is failing.
Then can you post the output of the tail command here so we can see if there are any errors?

[lee.krause]

I don't have that file...

[lee.krause]

I was looking in the Admin tab and saw the following, I assume all these should be green?
Could this be the issue?
The server monitoring works after running the reconfigure script. But should I have to run that every time I add a new server?

[lmiltchev]

It is possible that either crond is NOT running or it is not allowed to run as nagios user... Run the following commands and show us the output in code wraps:

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service crond restart
service crond status
ps -ef | grep [c]ron
tail -50 /var/log/cron
chage -l nagios
chage -l apache

[lee.krause]

Looks like that was an issue.
1) not a /home/nagios directory
2) no access to cron

After I fixed those it can right up.

That should be one of the install checks.

You can close this thread now...Thanks!

[bwallace]

Glad we were able to help. We'll lock this thread now and feel free to open another should you require assistance with anything else.