update address and port

[JohnFLi]

I have a NagiosXI install that is behind a tight firewall. As a result, it is not able to check for updates and it hasn't done so in so long, it also isn't able to see that it has been renewed.

What port and address do I need to have opened in the firewall so NagiosXI can go check for updates?

[bwallace]

IPs our customers should allow through their firewall for updates:

50.116.21.73 and 72.14.181.71

api.nagios.com
api.nagios.org
assets.nagios.com

ports 80 & 443

[JohnFLi]

I am still waiting for our firewall people to make the change to verify that was the solution.

[lmiltchev]

No problem, JohnFLi. Keep us posted. We will keep this thread open for now.

[JohnFLi]

I have a message on the update page that says

You cannot upgrade your XI installation because your maintenance for this license has expired

I sent an email to sales asking for the Key (incase it was different) and included the invoice number and date the renewal was paid and I never heard back.

[scottwilkerson]

JohnFLi,

Our sales dept is going to send a script to reset your maintenance date that should resolve the issue

[JohnFLi]

ok, got the email and it no longer says the license is expired.....

but still failing on updating

Code: Select all

Update Check Problem: Last update check failed.
Latest Available Version:	5.2.3
Installed Version:	5.2.3
Last Update Check:	03/15/2016 14:36:25

[hsmith]

Did your firewall people make the change yet? That update should work regardless of license status.

[JohnFLi]

They keep looking at logs and say they aren't seeing anything and they said they opened the items and ports you said to open

[hsmith]

Interesting.

What happens if you try to use this command?

Code: Select all

wget https://assets.nagios.com/downloads/nagiosxi/5/xi-5.2.5.tar.gz