Metrics show only data from SNMP checks

[avandemore]

Profile received and saved on shared drive. I will follow up on this soon.

[avandemore]

Can you try editing /usr/local/nagios/etc/pnp/process_perfdata.cfg and change the TIMEOUT value to something like 20? Wait for about 15 minutes and see if that changed anything.

Also please send a screenshot of the Run Check Command for a bad service. XI > Configure > CCM > [Bad service] > Run Check Command.

[richelieu]

Hi,
Is there anything new?
Do you need more information?
Regards,
Marek

[avandemore]

Can you provide the information I requested my last post?

Thanks

[richelieu]

Hi,
sorry for delay, I was a little confused by not finding your reply at the bottom, but now I found the second page
I've tried to change timeout value, but it has no effect.
I've also uploaded examples of Run check command outputs.
Regards,
Marek

[avandemore]

Can you go to XI > Home > Service Detail > [Bad service] > Advanced tab and send a screenshot of that?

Edit the file /usr/local/nagios/etc/pnp/process_perfdata.cfg and change LOG_LEVEL = 2. Wait for the service to try and process performance data eg 15 minutes. Then send the file /usr/local/nagios/var/perfdata.log. After that, you can restore LOG_LEVEL = 0.

[richelieu]

Hi,
I'm sending requested screenshots and perfdata.log (with LOG_LEVEL=2) file.
Regards,
Marek

[avandemore]

According the logs that data is being updated properly. Can you submit a ticket on this? Send an email to [email protected] and reference this thread URL in it. Please reply to this thread after you have done so we know this thread can be closed.

[richelieu]

Hi,
We've sent mail with reference to this thread to requested address to open the case.
Regards,
Marek

[avandemore]

Did you sent that email from an email address you have on file with us?

I do not see your ticket in the queue. Please either send to that email using one you have on file, or request [email protected] to add in a new one.

Thanks, and please update this thread again when this is done.