Host/service notification emails not working

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
User avatar
tgriep
Madmin
Posts: 9190
Joined: Thu Oct 30, 2014 9:02 am

Re: Host/service notification emails not working

Post by tgriep »

Thanks for the profile.
One thing I see is that the event_handler cron job is not running so run this and see if the notifications start to run

Code: Select all

service crond restart
I also see some strange error in the event_handler.log file you sent in.

Can you re-download a new copy of the XI tar file and try reinstalling it again?
Here is the link to it.
https://assets.nagios.com/downloads/nag ... .11.tar.gz

Try that and see if the error from the event_handler.log file is gone and that the email notifications are sent.
Be sure to check out our Knowledgebase for helpful articles and solutions!
User avatar
GldRush98
Posts: 257
Joined: Wed May 25, 2011 10:51 am
Location: Springfield, IL
Contact:

Re: Host/service notification emails not working

Post by GldRush98 »

Code: Select all

[root@nagios ~]# service crond status
crond (pid  1926) is running...
[root@nagios ~]# service crond restart
Stopping crond:                                            [  OK  ]
Starting crond:                                            [  OK  ]
Testing a service notification, and wasn't working.

Reran the XI 5.4.11 Upgrade.
Testing notification, WORKING! Php mail log showed the notification sending out FINALLY and I got the email!
Wow. That was fun. Thanks a lot, no idea what happened.
Prod XI: Debian 12 - Nagios XI 2024R2.1
Dev XI: Debian 12 - Nagios XI 2026R1
kyang

Re: Host/service notification emails not working

Post by kyang »

Glad to hear that it's working now!

Are we okay to close this thread? Or did you have any more questions?
User avatar
GldRush98
Posts: 257
Joined: Wed May 25, 2011 10:51 am
Location: Springfield, IL
Contact:

Re: Host/service notification emails not working

Post by GldRush98 »

You may close, this fixes the issue here. Thanks again.
Prod XI: Debian 12 - Nagios XI 2024R2.1
Dev XI: Debian 12 - Nagios XI 2026R1
kyang

Re: Host/service notification emails not working

Post by kyang »

Sounds great! I'll be closing this topic as resolved!

If you have any more questions, feel free to create another thread!

Thank you for using the Nagios Support Forum!
Locked