License Activation Issue

[drstaind1]

Hi,

I am posting here as I am not receiving a timely response to email via [email protected]

I am a licensed XI (Enterprise) and NNA user, however I am unable to activate XI due to exceeding my activation count causing significant issues for report generations required immediately.

Previous re-activations have been due to Nagios Database Corruption issues that have required clean reinstalls.

I can confirm we have a single instance of XI running. Would be very appreciative to any support team member able to assist directly. I did attempt to post on the registered users forum, however I don't seem to have the "New Topic" button available.

Maintenance is Current (Expires in 113 days on 2018-04-11)

WH

[npolovenko]

Hello, @drstaind1. I just talked to your sales manager and he said he'll get in touch with you shortly. He said they need to know the IP address to decommission.