Adding Instance Fails

This support forum board is for support questions relating to Nagios Log Server, our solution for managing and monitoring critical log data.
Locked
tjloftin
Posts: 5
Joined: Wed Sep 13, 2017 12:06 pm

Adding Instance Fails

Post by tjloftin »

We're running 1.4.4 and we're trying to add an instance......entering the http://<ip address>/nagioslogserver and cluster ID into the new instance. Where can I look to see why it's failing?
npolovenko
Support Tech
Posts: 3457
Joined: Mon May 15, 2017 5:00 pm

Re: Adding Instance Fails

Post by npolovenko »

Hello, @tjloftin. Was that a clean installation of a new log server instance, or was the log server already working for a while before you decided to add it to a cluster? How many other instances are in the cluster?
Also, please open up the Admin menu in the working log server and check the cluster status.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
tjloftin
Posts: 5
Joined: Wed Sep 13, 2017 12:06 pm

Re: Adding Instance Fails

Post by tjloftin »

It's a brand new install and would be the first additional instance added to our current log server....the cluster status is yellow
npolovenko
Support Tech
Posts: 3457
Joined: Mon May 15, 2017 5:00 pm

Re: Adding Instance Fails

Post by npolovenko »

@tjloftin Both log servers have to be the same version. So the new installation should be of version 1.4.4 as well.
Also, when you're attempting to add an instance to the cluster try to use only ip and cluster ID, not http://<ip address>/nagioslogserver.
What kind of error are you getting when you adding an instance? Can you include a screenshot?
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
tjloftin
Posts: 5
Joined: Wed Sep 13, 2017 12:06 pm

Re: Adding Instance Fails

Post by tjloftin »

All good now....I upgraded the current server...added the instance...then upgraded the instance...thanks!
npolovenko
Support Tech
Posts: 3457
Joined: Mon May 15, 2017 5:00 pm

Re: Adding Instance Fails

Post by npolovenko »

@tjloftin, Glad you were able to resolve this. May I lock this thread?
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
Locked