Issue sending alerts to contacts

[mbowden]

Nagios XI Issue
We have an interesting issue where when we create a new user and assigning it either through a Contact Group or directly on a host through the Alerts Settings Tab. The user does not get alerted during a failure. We have tried re-writing config files, upgraded to the latest version, recreating the user. Any help would be appreciated.

[scottwilkerson]

Are you first creating the user through Admin -> Users?

Has the user logged in to the UI and setup their Notification preferences to turn on notifications and selected the types they want to receive?

[mbowden]

That's how I created the user yet when I masquerade as the new user and attempt to change the monitoring I receive the following.

Notification Preferences
Management of notification preferences is not available because your account is not configured to be a monitoring contact. Contact your Nagios XI administrator for details

He definitely has an enabled contact under CCM Alerting Contacts

[scottwilkerson]

He definitely has an enabled contact under CCM Alerting Contacts

In the CCM -> Contacts does the Contact Name match his username exactly?
If you edit the contact and click the "Alert Settings" Tab
What is listed under
Manage Host Notification Commands &
Manage Service Notification Commands ??

also, had the user logged in besides your masquerading? I ask because they aren't fully setup until they login with a username/password and accept the TOS

[mbowden]

I just deleted the user and recreated the user, Admin -> Add new User -> Create as Monitoring Contact selected,

if I go to CCM --> Contact --> select contact Alert Settings, nothing is assigned under "Manage Host Notification Commands" or Manage Service....

[scottwilkerson]

It it already exists I don't believe it would be modified, you want
xi_host_notification_handler &
xi_service_notification_handler


respectively

Also on Common Setting Tab you should have xi_contact_generic template applied

and then Save and apply configuration

[mbowden]

Those settings are in place and he still is not receiving alerts,

define contact {
contact_name bbises
alias Brett Bises
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period bbises_notification_times
service_notification_period bbises_notification_times
host_notification_options d,u,r,f,s,
service_notification_options w,u,c,r,f,s,
host_notification_commands xi_host_notification_handler,xi_service_notification_handler
service_notification_commands xi_host_notification_handler,xi_service_notification_handler
email [email protected]
use xi_contact_generic
}


define contactgroup {
contactgroup_name Ecosystem Alert Group
alias Ecosystem Alert Group
members bbises }



define host {
host_name s-degwks-a.bowdoin.edu
use basic_linux_server_host_template
alias s-degwks-a.bowdoin.edu
display_name s-degwks-a.bowdoin.edu
address s-degwks-a.bowdoin.edu
hostgroups Basic Linux Hosts
check_command check-host-alive!!!!!!!!
contact_groups Ecosystem Alert Group
icon_image redhat.png
statusmap_image redhat.png
_xiwizard linux-server
register 1
}

[scottwilkerson]

This

Code: Select all

host_notification_commands xi_host_notification_handler,xi_service_notification_handler
service_notification_commands xi_host_notification_handler,xi_service_notification_handler

should be

Code: Select all

host_notification_commands xi_host_notification_handler
service_notification_commands xi_service_notification_handler

also, can you confirm that the user has logged in and accepted the TOS?

[mbowden]

I logged in using his username/password and accepted the EULA
Still no go,

define contact {
contact_name bbises
alias Brett Bises
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period bbisesti_notification_times
service_notification_period bbisesti_notification_times
host_notification_options d,u,r,f,s,
service_notification_options w,u,c,r,f,s
host_notification_commands xi_host_notification_handler
service_notification_commands xi_service_notification_handler
email [email protected]
use xi_contact_generic
}

[scottwilkerson]

I logged in using his username/password and accepted the EULA
Still no go,

After doing this do you still get this

Notification Preferences
Management of notification preferences is not available because your account is not configured to be a monitoring contact. Contact your Nagios XI administrator for details

He definitely has an enabled contact under CCM Alerting Contacts