Customer support

[xdatanet]

I purchased a NagiosXI. How can I do to obtain access to Customer Forums?

Regards,
Graziano.

[scottwilkerson]

You can add a support forum user to your license here
https://support.nagios.com/add-contact/

[xdatanet]

Yesterday, I could read customers forums without the possibility to post.
Now I cannot read it anymore.
I'm a registered customer without a support contract.

But the description of customer forum tells "This is a customer-only support forum for Nagios products. Access to this support board is limited to customers who purchase Nagios XI, Nagios Fusion or a Nagios Core support contract."

When I go to the page and insert my account and licence I get the message:
"The account's support expired 2015-01-15. Please contact [email protected] for more information on support options."

Thus I think that the message over is wrong... Customer who purchase Nagios and also a support contract. Not or...

Why yesterday was I able to read customers forums and not today??

Regards,
Graziano.

[scottwilkerson]

The description actually should be changed, you do need to have an active support contract to read the Customer forum and open tickets.

I cannot explain why you could read the customer forum yesterday as support on your license ended 2015-01-15

[xdatanet]

I cannot explain why you could read the customer forum yesterday as support on your license ended 2015-01-15

Me too. Maybe someone made some change in the last days...
I think as a customer I should at least have the rights to read the customer forum. (not to post but at least to read it)
Because of this yesterday I was able to solve a problem in 5.5.1 and post the workaround on General forum...

Regards,
Graziano.

[scottwilkerson]

I cannot explain why you could read the customer forum yesterday as support on your license ended 2015-01-15

Me too. Maybe someone made some change in the last days...
I think as a customer I should at least have the rights to read the customer forum. (not to post but at least to read it)
Because of this yesterday I was able to solve a problem in 5.5.1 and post the workaround on General forum...

Regards,
Graziano.

Glad it is resolved. Customer forum is restricted to customers with support contracts.