Nagios XI 5.4.8 manual upgrade error

[rjjimenez]

good morning

We are trying to update to version 5.5.1 from version 5.4.8 and when manually running the upgrade of nagios the following error appears:

Code: Select all

make[1]: Leaving directory `/tmp/nagiosxi/subcomponents/nagioscore/nagios-4.4.1'
/etc/init.d/nagios: line 87:   499 Segmentation fault      $NagiosBin -vp $NagiosCfgFile > "$TMPFILE"

I attach the log file of the upgrade.

Best Regards

[scottwilkerson]

Can you verify that the nagios user can write to /tmp/

Also, can you run the following to make sure that you have a valid configuration before upgrade

Code: Select all

/usr/local/nagios/bin/nagios -v /usr/local/nagios/etc/nagios.cfg

[rjjimenez]

Hi Good morning.

I'm running the upgrade script with the root user and write correctly in the /tmp

I attach the result image of the command:

Code: Select all

/usr/local/nagios/bin/nagios -v /usr/local/nagios/etc/nagios.cfg

2018-08-01 10_02_43-NagiosXI.jpg

[scottwilkerson]

If you run the following do you get an error?

Code: Select all

/etc/init.d/nagios start

[rjjimenez]

Hi.

The result of the command is correct, it does not show any error

nagios-start.jpg

[scottwilkerson]

Can we run the upgrade again and see if we get the same error?

[rjjimenez]

Hello.

We have re-runed the manual update but again give the same error. We attached the log of the upgrade:

nagiosxi-upgrade-20181001.log

After the update we check the status of the nagios and get the following:

2018-10-01 10_45_09-Window.jpg

[scottwilkerson]

Can you open a ticket at https://support.nagios.com/tickets/

We may need to walk through this with you via remote to get everything working correctly

Thanks