Nagios notification not functioning

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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scharft
Posts: 112
Joined: Wed Jul 29, 2015 6:55 am

Nagios notification not functioning

Post by scharft »

Nagios XI 5.5.1 Notifications to Service Now fails randomly on servers and incidents that are tagged critical are not created.
We verified the settings on the console and could not see any issues.
Can we get a technical support person to join and assist in trouble shooting the issue.
This is a critical issue for our company .
Please contact my colleague , Ihab Khoury ) [email protected]

Please the following colleagues to support
Ihab Khoury to the customer support
[email protected] Ramkumar Rajasekaran
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cdienger
Support Tech
Posts: 5045
Joined: Tue Feb 07, 2017 11:26 am

Re: Nagios notification not functioning

Post by cdienger »

Please open a ticket at https://support.nagios.com/tickets/ and attach a profile from the XI machine. Profiles can be generated under Admin > System Config > System Profile > Download System Profile.

Additional contacts can also be added by going to https://support.nagios.com/add-contact/. Feel free to emails [email protected] if you need any assistance setting them up.
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khouryi
Posts: 13
Joined: Wed Aug 30, 2017 2:28 pm

Re: Nagios notification not functioning

Post by khouryi »

269472 ticket open and profile uploaded for review.
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