ERROR: General time-out (Alarm signal) ?

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
xpertech
Posts: 399
Joined: Thu Sep 01, 2011 9:47 pm

Re: ERROR: General time-out (Alarm signal) ?

Post by xpertech »

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ssax
Dreams In Code
Posts: 7682
Joined: Wed Feb 11, 2015 12:54 pm

Re: ERROR: General time-out (Alarm signal) ?

Post by ssax »

It could be possible the load on the XI server is high and that could cause delayed processing of checks as well.

Please PM me a fresh copy of your profile so that I can look through your system logs/top output of the XI server.
xpertech
Posts: 399
Joined: Thu Sep 01, 2011 9:47 pm

Re: ERROR: General time-out (Alarm signal) ?

Post by xpertech »

The load seems pretty high or sometimes the monitoring got timeout,
we compare the NagiosXI server hardware specification to the NagiosXI suggested hardware requirement, it looks like good enough(even if monitor over 4 thousands of services/hosts), the network and remote host seem normal(looks like), If change the monitoring to a small interval/times, it could possible cause timeout; but if leave longer interval/times, it could miss notify/alarm. is there a balance way that let the monitoring load not so high and also won't cause miss notify/alarm?
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npolovenko
Support Tech
Posts: 3457
Joined: Mon May 15, 2017 5:00 pm

Re: ERROR: General time-out (Alarm signal) ?

Post by npolovenko »

@xpertech, Could you open a support ticket?
https://support.nagios.com/tickets/
That way we'll be able to schedule a remote session and take a look at your system.
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xpertech
Posts: 399
Joined: Thu Sep 01, 2011 9:47 pm

Re: ERROR: General time-out (Alarm signal) ?

Post by xpertech »

But since there's a time difference between you and us, so it's hard to arrange remote session.
ssax
Dreams In Code
Posts: 7682
Joined: Wed Feb 11, 2015 12:54 pm

Re: ERROR: General time-out (Alarm signal) ?

Post by ssax »

Please post the output of this command:

Code: Select all

echo "SELECT table_name AS 'Table', round(((data_length + index_length) / 1024 / 1024), 2) 'Size in MB' FROM information_schema.TABLES WHERE table_schema IN ('nagios', 'nagiosql', 'nagiosxi');" | mysql -uroot -pnagiosxi --table
Send me an updated copy of your profile so that I can look through the system logs.
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