Update license and also add new user for support

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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pclements
Posts: 16
Joined: Thu Jan 12, 2017 5:20 pm

Update license and also add new user for support

Post by pclements »

I am trying to find out the status of our license renewal. From what I can find out our purchasing sent payment in April and we have not received anything from Nagios. Can you please tell me the status?

Also I need to add another user for support. How do I do that?

Thank you,
Pat
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Update license and also add new user for support

Post by benjaminsmith »

Hi @pclements,

I can have a sales representative from Nagios follow up with you about the status of your license. To add new contacts to your support license, you can use the following form.

Add a Support Contact to License

If you need further assistance or have any questions, just let me know.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
pclements
Posts: 16
Joined: Thu Jan 12, 2017 5:20 pm

Re: Update license and also add new user for support

Post by pclements »

Thank you, I will look for a call from sales.

Pat
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Update license and also add new user for support

Post by benjaminsmith »

Hi Pat,

No problem. I'll leave this post open and if you need any further assistance, just let me know.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
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