Update process is frozen

[psasines]

Hi,

Last friday i have launched the update from version 5.5.8 to the latest 5.6.2 and the "update process" is in progress since then.
How do i check how is the process going? What actions can i take to either finish the update or restart it?

Thanks in advance.
Rodrigo Catarino

[lmiltchev]

Can you show us a screenshot of the error that you are seeing? Did you attempt to upgrade your system in the web UI? Have you tried upgrading from the command line? How was Nagios XI 5.5.8 installed? Was it a "regular" or RPM install?

[psasines]

Hi,

Here is the screenshot:


https://www.dropbox.com/s/tzgy5oocf7vr3 ... e.jpg?dl=0

The only attempt was via WebUI. Dont know how to upgrade via command line.
The version 5.5.8 was updated from a previous version, i believe it was from version 5.4.1, also via webUI.
The initial installation was from the preconfigured appliance, downloaded from the site.

Kind regards,
Rodrigo

[lmiltchev]

To upgrade from the command line, open a ssh (putty) session to your Nagios XI server, log in as root, and run the following commands:

Code: Select all

cd /tmp
rm -rf nagiosxi xi*.tar.gz
wget http://assets.nagios.com/downloads/nagiosxi/xi-latest.tar.gz
tar xzf xi-latest.tar.gz
cd nagiosxi
./upgrade

Here's our official documentation on manual upgrades:

https://assets.nagios.com/downloads/nag ... ctions.pdf

[psasines]

Hi,

Thanks for the information.
I've updated Nagios as per your instructions and was finished without issues.

On the Nagios WebUI i can see on the lower left corner the new version number, although when i go to "Admin" -> "Check for Updates" the status is still the same as i have sent on my previous reply.

After the update, i've rebooted the server, but the message "Update in progress..." is still there.
Should i be worried about it? Do you think that shutting down the server and boot it again will clear the message?

Kind regards,
Rodrigo

[lmiltchev]

Thanks for the information.
I've updated Nagios as per your instructions and was finished without issues.

I am glad I was able to help!

After the update, i've rebooted the server, but the message "Update in progress..." is still there.
Should i be worried about it? Do you think that shutting down the server and boot it again will clear the message?

This can happen sometimes - the web UI gets "stuck" on "Update in progress..." You will need to clear the message manually by following the steps, outlined in the KB article below:

https://support.nagios.com/kb/article/n ... e-851.html