Alerts not working

[lance.peterson]

Is there anyway to pull that info file from the web anyway? I'm not a linux expert so I'm struggling getting it off there.

[lmiltchev]

I don't know how large is the file, but you can view it by running in the command line:

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cat /tmp/info.txt

then copy/paste the text. Make sure it's the entire output. Alternatively, you could grab a screenshot after "catting" the file.

[lance.peterson]

Does the attachment get you what you need?

[tgriep]

The data in the last post was truncated but thanks for trying.

Do this, login as the user you are having issue with, click on their username in the top right corner.
Click on the Notification Preferences menu, screen capture that and upload that to the post.

The plugin returns an OK state and a Critical so that is good and the issue is probably not there.

Do this as well, go to the Reports > Notifications menu. Select the host from the list and run the report for a period long enough to catch an OK and a Critical Notification. Download it as a CSV and upload it to the post.

Thanks

[lance.peterson]

Attached is the CSV as well as the 2 screens from two of the users we are having issues with.

[tgriep]

The Notification report does show the system trying to send the Notifications and the user settings are good.

One thing to do is to check the following log file for any errors when the Notifications are being sent to see what sort of errors if any the system had.

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/usr/local/nagiosxi/tmp/phpmailer.log

Also, check your SMTP server ad IP address 172.16.6.100 to see if it is blocking or filtering the emails.
And lastly, check the user email client for any SPAM filtering to see if it is getting blocked there.

[lance.peterson]

See attachment

To be clear I am getting alerts for every other host and service as expected.

It is just this specific service which I do not see the notifications coming through on our SMTP server. I've also checked in our email system and they are not coming through there or text. Which is because I don't see the specific notifications on our SMTP server so they aren't getting through to our email. All other notifications are coming through fine to email and text.

Any chance I can get a call to resolve this?

[tgriep]

Take a look in the Notification.csv file that you uploaded to the post.

At 2019-07-19 17:54:00, an email notification was sent for when the State was Critical and the voltage was 0, did all 3 users receive that email?
If not, which ones did and which ones did not?

At 2019-07-20 12:28:00 for when the check recovered to an OK state of 120 volts, did all 3 users receive that email?
If not, which ones did and which ones did not?

What about the Notification on 2019-07-25 12:27:35, same question as above.

If you like, you can create a ticket in the support center.
Instructions for that are here.
https://support.nagios.com/kb/article/c ... r-769.html
If you do create a ticket, reference this post in it.

[lance.peterson]

Like I mentioned previously I did not receive the critical message nor the recovery message when it goes down to 0 and recovers back to 120.

[tgriep]

Thanks.
I see the ticket and will continue to trouble shoot there.