Update in progress stuck

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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serviciosadmnet
Posts: 8
Joined: Tue Mar 27, 2018 1:53 pm

Update in progress stuck

Post by serviciosadmnet »

Hello,

Im having trouble with nagios XI with the last update, it says:

Update in progress. Please wait. Update may take a few minutes.

And it has 2 days like this way, what we could do to solve this?.

Regards.
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Update in progress stuck

Post by benjaminsmith »

Hello,

This happens on occasion and we are planning to re-work the GUI update. Please follow the guide below to reset this and let me know if you need any assistance.

Nagios XI - Reset Upgrade Status In Web Interface
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
serviciosadmnet
Posts: 8
Joined: Tue Mar 27, 2018 1:53 pm

Re: Update in progress stuck

Post by serviciosadmnet »

thanks a lot, the problem was solved but now everytime i try to update to the new Nagios version it stuck again :( and i have to run the command to update the status, do you have any idea why Nagios can't update to the last version?
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Update in progress stuck

Post by benjaminsmith »

Hello,

ON some instance of Nagios XI, you may need to run the upgrade from the command line. Try the following commands and let me know if you're able to successfully upgrade.

Code: Select all

cd /tmp
wget https://assets.nagios.com/downloads/nagiosxi/xi-latest.tar.gz
tar xzf xi-latest.tar.gz
cd nagiosxi
./fullinstall
Refernece:
https://assets.nagios.com/downloads/nag ... -Linux.pdf
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
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