is it possible to create the support forum second account?

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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xpertech
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Joined: Thu Sep 01, 2011 9:47 pm

is it possible to create the support forum second account?

Post by xpertech »

we have more than one person who will login to support forum and Nagios Exchange website, but would like to assign different person with different username and password, is it possible to create the support forum second account?
scottwilkerson
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Re: is it possible to create the support forum second accoun

Post by scottwilkerson »

Yes, you can add add another user to your account at the following address
https://support.nagios.com/add-contact/
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xpertech
Posts: 399
Joined: Thu Sep 01, 2011 9:47 pm

Re: is it possible to create the support forum second accoun

Post by xpertech »

scottwilkerson wrote:Yes, you can add add another user to your account at the following address
https://support.nagios.com/add-contact/
So it's an on-line apply form for support forum second account?

1. if had been purchased more than one license, then only need type one license on the form?
2. the "Support Forum Username" is the original account?
3. where to type the second account username and password?
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
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Re: is it possible to create the support forum second accoun

Post by scottwilkerson »

xpertech wrote:1. if had been purchased more than one license, then only need type one license on the form?
2. the "Support Forum Username" is the original account?
3. where to type the second account username and password?
You can have multiple contacts per license.

the "Support Forum Username" is the username for the new user to add to your account
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xpertech
Posts: 399
Joined: Thu Sep 01, 2011 9:47 pm

Re: is it possible to create the support forum second accoun

Post by xpertech »

so it means when add multiple contacts to one license account, they can login to forum and access support resources?!
does it have user rights for different contacts?
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
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Re: is it possible to create the support forum second accoun

Post by scottwilkerson »

xpertech wrote:so it means when add multiple contacts to one license account, they can login to forum and access support resources?!
does it have user rights for different contacts?
That is correct, they can access the forum and create support tickets. there is only 1 type of right for support contacts, so they all have the same rights.
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