Update in progress. Please wait. (updates don't fix issue)

[jeepsburg]

It was suggested in my last forum post that there was a bug which is causing me to need to manually upgrade, but I ran that manual upgrade and it is still an issue for me. This has been an issue for the last 4 or 5 times I've gone to upgrade, so I think there is a deeper problem. https://support.nagios.com/forum/viewto ... 16&t=57729

I'm currently trying to go from 5.6.12 to 5.7.2
Any suggestions on how to permanently fix it instead of needing to manually upgrade every time?
Thank you,

5.6.12.png

[ssax]

Please edit your /etc/php.ini and set these:

Code: Select all

max_execution_time = 300
max_input_vars = 50000
memory_limit = 1024M

Then restart apache:

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service httpd restart

Then reset it via this:

https://support.nagios.com/kb/article/n ... e-851.html

Then run this command as root (and leave it running):

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tail -Fn0 /var/log/httpd/error_log /var/log/httpd/ssl_error_log /var/log/apache2/error.log /usr/local/nagiosxi/var/cmdsubsys.log

Then try the web upgrade again, wait a few minutes, then send us the full output of the still running tail command above.

[jeepsburg]

I had to manually run the upgrade to see if it would resolve a different issue we were having, so I'll try these steps the next time an upgrade is available.

Is there anyway to get a thread unlocked in order to post an update, or will I need to open a new thread?
Thank you.

[ssax]

We'll leave it open for you, if it gets auto-locked you can create a new topic or message an admin to unlock it.