Not receving text alerts

[srikanth.kallu]

Hi,

I have configured my mobile number but not receving alerts, I am receving email alerts though.

How do and how do i check to make sure i did my setting correctly.

By reading some documentaion i learned that i need to install SMS server tools but cannot find the right link.

Can some one guide me with the link

[lmiltchev]

Go to Configure->My Account Settings->Notifications Methods->Mobile Text tab and make sure you've selected the "Mobile Phone Text Message" check-mark box.

What is the "Email-To-Text Address Format" under "Mobile Carriers" (Admin->Manage Mobile Carriers)? Did you verify this with your mobile provider?

Can you send a test SMS? (Configure->My Account Settings->Send Test Notifications)

[srikanth.kallu]

I did all the settings you mentioned, I have replaced number with my mobile number in Email-To-Text Address Format.

No, I am not receiving text/mobile alerts.

Do the service provider need to be informed about this ?

[lmiltchev]

Did you follow this document or you did something else?

[srikanth.kallu]

Yes i followed that document.

My service provider is AT&T, so i replaced "number" with my mobile number in row 2

I did not well understand about SMS Gateway.

[scottwilkerson]

Configure->My Account Settings->Notifications Methods->Mobile Text tab should look like this replacing 1234567890 with your number

mobile_text.PNG

Admin -> Mobile Carriers should look exactly like this leaving %number% in there

mobile_carriers.PNG

[srikanth.kallu]

I have attached settings i made, They look same as yours.

But still i am not receiving texts

[scottwilkerson]

They are not the same as mine. You should not have Your phone number on line 2 it should read

Code: Select all

%number%@txt.att.net

DO NOT put your telephone number where number was.

[srikanth.kallu]

Sorry i send you the picture when the number was there.

But i tried in both the ways, but it did not work.

[lmiltchev]

Have you tried sending a test SMS (after you've made the changes)?

Configure->My Account Settings->Send Test Notifications

Are you sure that text messages are not being blocked? Have you tried using a different phone number?