License falsely expiring and update checks failing

[gormank]

Hi,
The update check in admin shows failed and even though the contract has been renewed, it shows as expiring. If the update check succeeds will the support agreement date update as well? Or do I need to enter the license keys and enterprise keys every year (seems unlikely)?

The proxy settings are correct and I see the proxy port is open.
What is the URL for the upgrade check? Maybe I need to change the whitelist in the proxy config...

Thanks

[benjaminsmith]

Hi @gormank,
The license server is at:

Code: Select all

api.nagios.com

I would verify that the system can connect to and resolve that domain. Let me know if there are any connection issues.

You shouldn't need to change the keys, but if you're still having trouble please reach out to [email protected]. Your customer success manager's name is Ryan.

Regards,
Benjamin

[gormank]

I added api.nagios.com to the whitelist in the proxy and that fixed both the available updates and license checks so we're all set. Close this anytime.

Thanks!

[benjaminsmith]

Hi,

I added api.nagios.com to the whitelist in the proxy and that fixed both the available updates and license checks so we're all set. Close this anytime.

Sounds good. We'll close this out.

Have a great weekend!