Modify subject/body of alert for a service group

[sahilrana]

Hi Team,

Is there a way to modify the subject and body of the alert for a particular service group?
I have a contact on which I get various alerts. However there are few alerts which are highly critical and I want to mention that in subject and body of the alert for those particular services or service groups only.

Is that possible?

[ssax]

Not currently.

You could technically do by writing your own notification handlers scripts that would perform the logic/sending but that would require you write that functionality.

I can submit a feature request for this on your behalf if you'd like? Please keep in mind that the decision to implement the enhancement is at the discretion of our development team.

[sahilrana]

Yes please submit a feature request. We have few service group alerts which we want to mark as critical so that the team getting the alerts knows those are high priority.

[ssax]

I've submitted the request with a link back to this thread:

FR: XI - Notifications Templates - Add the functionality to add specific notification templates for specific hosts/hostgroups/services/servicegroups so that the notification messages can be customized for them

[sahilrana]

Thanks!

[ssax]

No problem, let us know when we're okay to lock this up and mark it as resolved.

[sahilrana]

can i reopen a closed thread?
If yes, then you can lock this one, I can follow up later for the change request.

[ssax]

I'll leave it open for you, there may be an automated process that locks it after a certain time, if that occurs just create a new post or reach or PM me and I'll unlock for you.