Service Availability report not generating any data

[ssax]

Please go to Reports > My Scheduled Reports and hover over one of the links on a failing scheduled report and send me the id from the URL, it will look like this:

Code: Select all

https://X.X.X.X/nagiosxi/includes/components/scheduledreporting/schedulereport.php?edit=1&id=YYYYYYYY&nsp=ZZZZZZ

Send me the id=YYYYYYYY.

[pavan509]

Hello,

Please find the reports id's which were getting failed.

UJTCXPvQ8P6f
sg6WGBVD4fIK
3dErsZ99WGcj
MSVhAbuNSjoh
JBPMRIHlfA68
f3gtt4N7RUeu
KWmkB5j6Meg4

[ssax]

Please PM me the output of this command as root:

Code: Select all

/usr/bin/php /usr/local/nagiosxi/html/includes/components/scheduledreporting/sendreport.php --report='UJTCXPvQ8P6f' --username='ADM615438'

[pavan509]

Hello Ssax,

I have provided the required details through PM.

[ssax]

That output looks like it worked properly. How are you specifically running them that they are failing? How are they failing/any errors?

[pavan509]

The reports are getting generated successfully when I run them manually. These reports are scheduled to run on a weekly basis and trigger emails with reports every Monday. When I open the reports, I can see the "Availability data is not available when monitoring engine is not running." error only for Service Availability reports. Host availability reports don't have any issues.

[ssax]

Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:

https://support.nagios.com/tickets/

[pavan509]

Hello ssax,

The issue got resolved after changing the scheduled time. Thanks for your support and time. This post can be locked.

[benjaminsmith]

The issue got resolved after changing the scheduled time. Thanks for your support and time. This post can be locked

Excellent! We'll lock this up.

Thank you for using Nagios.