Check update stop working

[kwiatjk]

HI,
after last update check update stop working

Operation timed out after 15005 milliseconds with 0 out of -1 bytes received, referer: /nagiosxi/admin/updates.php

Server have access to internet

CURL ERROR
TIME: 2024-07-12T08:32:01+02:00
Array
(
[url] => https://api.nagios.com/versioncheck/?pr ... 60&arch=64
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 329
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 15.005583
[namelookup_time] => 0.004156
[connect_time] => 0.151987
[pretransfer_time] => 0.542683
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => 0
[starttransfer_time] => 0
[redirect_time] => 0
[redirect_url] =>
[primary_ip] => 50.116.21.73
[certinfo] => Array
(
)

[primary_port] => 443
[local_ip] => xxxxxxxxx
[local_port] => 35820
)

URL: https://api.nagios.com/versioncheck/?pr ... 60&arch=64
OPTIONS: Array
(
[return_info] => 1
[method] => get
[timeout] => 15
)

END LOGENTRY



When i open link

https://api.nagios.com/versioncheck/?pr ... 60&arch=64


from shell
working well


curl https://api.nagios.com/versioncheck/?pr ... 60&arch=64
[1] 27959
[2] 27960
[3] 27961
[4] 27962
[5] 27963
[6] 27964
[7] 27965
[8] 27966
[9] 27967
[10] 27968
[11] 27969
[2] Done version=2024R1.1.4
[3] Done build=1718116488
[4] Done stableonly=1
[5] Done output=xml
[6] Done k5=33ad2d6929861cac202978a598e6d5f5
[7] Done h=135
[9] Done ostype=CentOS7



br
JK

[lgute]

Hi JK, thanks for reaching out.

Are you still having this issue? I'm wondering if there was an issue with api.nagios.com, when you observed this behavior (super long timeout), that has since resolved?

[kwiatjk]

Problem still exist

I checked few minutes ago

[lgute]

Hi JK,

From what I can tell, a few users occasionally report similar issues. Please open a tick with our support team here and they can help you figure out what is going wrong with your system.