Upgrade not working?

[BanditBBS]

t's true that IBM/RH introduced a new support period for RHEL 7, but we made the decision not to follow that path for our product. The intention was to allow upgrades to work until 2024R1.1.5 and to officially remove support for EL7 in 2024R1.2.

Then why isn't 1.1.5 upgrading for us on Linux 7? I and planning my upgrade(migration technically) to OEL 9, but would love to get onto 1.1.5.

[gregbeyer]

There might have been an opportunity to communicate our distribution support better. I agree that it would be frustrating to find out our stance after the upgrade itself failed.

We dropped support for all EL7 distributions when CentOS 7 hit end of life at the end of last month. It's true that IBM/RH introduced a new support period for RHEL 7, but we made the decision not to follow that path for our product. The intention was to allow upgrades to work until 2024R1.1.5 and to officially remove support for EL7 in 2024R1.2. We encourage you to make time to migrate to EL9 as soon as you can.
-Sebastian

Yes, a sticky post at the top of this forum announcing important things like this would be helpful, or hey, maybe an "Announcements" forum would be better where termination of OS support, release announcements, other critical stuff could be highlighted. Hiding this stuff in changed documentation doesn't really cut it.

@banditbbs, You should also be aware of "Changed Operating System Version / Architecture / Family" section in https://answerhub.nagios.com/support/s/ ... 4-b36feda0

In fact, that whole document is relevant, as it appears you've got a server migration in your future.

[BanditBBS]

There might have been an opportunity to communicate our distribution support better. I agree that it would be frustrating to find out our stance after the upgrade itself failed.

We dropped support for all EL7 distributions when CentOS 7 hit end of life at the end of last month. It's true that IBM/RH introduced a new support period for RHEL 7, but we made the decision not to follow that path for our product. The intention was to allow upgrades to work until 2024R1.1.5 and to officially remove support for EL7 in 2024R1.2. We encourage you to make time to migrate to EL9 as soon as you can.
-Sebastian

Yes, a sticky post at the top of this forum announcing important things like this would be helpful, or hey, maybe an "Announcements" forum would be better where termination of OS support, release announcements, other critical stuff could be highlighted. Hiding this stuff in changed documentation doesn't really cut it.

@banditbbs, You should also be aware of "Changed Operating System Version / Architecture / Family" section in https://answerhub.nagios.com/support/s/ ... 4-b36feda0

In fact, that whole document is relevant, as it appears you've got a server migration in your future.

Yeah, I've done it multiple times in the past 15 years But thanks for the mention!

[sgargano]

Haha, you silently updated the OS compatibility matrix...

[swolf]

@BanditBBS (and others), our release team is actively working on building a version of XI 2024R1.1.5 that installs and upgrades properly on CentOS 7 and RHEL 7. I can't give you a specific date, but as the thread shows, you're far from the only person to experience this. I have a reminder set to update this thread when we get there.

@gregbeyer, we actually used to have something like that! I'll pass that up the chain, but I definitely feel that we should be able to accommodate making a couple of additional posts during release.

@sgargano, I wasn't a fan of that one either, but I think there was a hope that at least a couple people would check the matrix before updating and avoid what you ran into. I'm hoping that our final resolution for this issue looks a little different.

-Sebastian

[nagimooz]

Do the Nagios folks realize that that they hadn't even added support for RHEL8 until like late last year? The only reason our XI system is on RHEL7 right now is because there were no RHEL8 packages for XI at the time (around Oct. - Nov. of last year). Now, with no indication of their actions, they are dropping support for EL7 after only having had available packages for RHEL8 after like 6-7 months? I'm trying to understand who is planning this stuff.

[jmichaelson]

@nagimooz. are you referring to direct RPM packages for RHEL8?

[swolf]

Do the Nagios folks realize that that they hadn't even added support for RHEL8 until like late last year? The only reason our XI system is on RHEL7 right now is because there were no RHEL8 packages for XI at the time (around Oct. - Nov. of last year). Now, with no indication of their actions, they are dropping support for EL7 after only having had available packages for RHEL8 after like 6-7 months? I'm trying to understand who is planning this stuff.

I don't think this is true. Support for RHEL 8 was added in XI 5.7.0 (June 2020). Support for RHEL 9 was added in 5.9.0 (September 2022). We did struggle to ship Enterprise 9 support for our RPM repo until late 2023, but there have been non-EL7 options for several years.

@gregbeyer @sgargano @BanditBBS (and others), our release team reports that XI 2024R1.1.5 is re-released as of this morning with EL7 support. You should be able to delete the previously downloaded 1.1.5 package and update through the interface as normal.

[BanditBBS]

I can confirm it installed fine on my DEV host.

Thanks!