With SSO on, users cannot update their email addresses

adamsj · Post by **adamsj** » Thu Mar 27, 2025 12:53 pm

A user reported this to me today, and I've confirmed it: With SSO active, a user cannot update their email address. They get an error saying "Please enter your current password to change password or email." Any thoughts on how to fix this?

Post by **lgute** » Fri Mar 28, 2025 3:58 pm

Hi @adamsj,

Thanks for reaching out. I will check with the team, to see if this is a known issue.

In the meantime, I created an issue so we can get this problem addressed. Once the issue is fixed, the line in the Changelog will be identified as [GL:XI#1782].

This may be a more complicated issue than can be quickly addressed in this forum. To get more help, please open a support ticket here: https://support.nagios.com/, so our support team can help you.

Post by **lgute** » Thu Apr 17, 2025 10:13 am

Hi @adamsj,

We need a bit more information to duplicate this issue. Built in SSO for XI has not officially been released yet. Is this a third party SSO solution or could this be an OAuth or AD/LDAP issue?

Nagios Support Forum

With SSO on, users cannot update their email addresses

With SSO on, users cannot update their email addresses

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Re: With SSO on, users cannot update their email addresses