Nagios XI Neptune Theme Issue

[tperera]

These are Nagios info.

Last metadata expiration check: 1:28:17 ago on Mon 02 Jun 2025 10:16:25 AM IST.
Available Packages
Name : nagiosxi
Version : 2024R1.4.3
Release : 1.el9
Architecture : x86_64
Size : 58 M
Source : nagiosxi-2024R1.4.3-1.el9.src.rpm
Repository : nagios-base
Summary : Nagios XI IT infrastructure monitoring solution
URL : http://www.nagios.com/
License : Nagios Software License
Description : Nagios XI is the most powerful IT infrastructure monitoring solution on the market. Nagios XI extends on proven,
: enterprise-class Open Source components to deliver the best monitoring solution for today's demanding organizational
: requirements. Designed for scalability and flexibility, XI is designed to make problematic IT monitoring tasks simple, while : retaining the powerful attributes of its enterprise-class foundation blocks.

I'm having an issue when changing the theme to Neptune, and users who have already changed to the Neptune theme are getting the attached error.

[lgute]

HI @tperera,

Thanks for reaching out.

This error frequently is associated with heavy network traffic. We are working on making the response better. In the meantime, if the Reload button does not work, users can try using the browser's reload/refresh button or navigate to the Nagios XI Home url http<s>://<ip or dns name/nagiosxi.

If the issue persists, users can change to an older theme using the button provided.

[tperera]

Hi @lgute,

The page refresh did not work. However, the option to switch back to older themes is still available.

Is there any other way I can use the Neptune theme?

Regards,
Tharuth

[karinaaespa]

"Nagios XI package 2024R1.4.3 is available in the repository — looks ready for deployment and fits well for IT infrastructure monitoring.
Italian Brainrot Clicker

[bbahn]

Is there anything in particular that is triggering this problem or does it occur on any attempt to access Nagios XI?

[tperera]

Hi @bbahn,
It does occur on any time when I change the theme in user profile.

[lgute]

Hi @tperera,

Do users constantly get the error, or can they sometimes use the Neptune theme?

We do have some fixes in the works to provide more granular error handling. Hopefully this will be released in the next couple of months.

[tperera]

Hi Laura,

Users get the error constantly.

Regards,
Tharuth

[tperera]

Hi,

Any update on this?

[lgute]

Hi @tperera,

While I can't make any promises, hopefully this will be in our fall release.

It is often difficult for us to duplicate user issues, would you be willing to be a beta tester and give us feedback?