Notification Provider settings not changing

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isadmin
Posts: 151
Joined: Thu Nov 08, 2012 10:49 am

Notification Provider settings not changing

Post by isadmin »

I am trying to change the ATT Mobile Carrier setting from txt.att.net to mms.att.net but it doesnt change and the
test notifications show the old settings...
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scottwilkerson
DevOps Engineer
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Re: Notification Provider settings not changing

Post by scottwilkerson »

Yep, looking at this I found a bug. This will be fixed in 2012R1.3

For now, as a work around, you can go to Admin -> Manage Mobile Carriers

Change the Unique Id from
att to at&t

then go back to the users Notification Methods and select AT&T

Then the test should work fine
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isadmin
Posts: 151
Joined: Thu Nov 08, 2012 10:49 am

Re: Notification Provider settings not changing

Post by isadmin »

thanks..will test it out
isadmin
Posts: 151
Joined: Thu Nov 08, 2012 10:49 am

Re: Notification Provider settings not changing

Post by isadmin »

I have changed most our email addresses to mobile numbers...but the change to at&t throws an error
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scottwilkerson
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Joined: Tue Nov 15, 2011 3:11 pm
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Re: Notification Provider settings not changing

Post by scottwilkerson »

Can you show me a screenshot of your Notification Methods -> Mobile Text Tab

Thx
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isadmin
Posts: 151
Joined: Thu Nov 08, 2012 10:49 am

Re: Notification Provider settings not changing

Post by isadmin »

strange I was going to send screenshot but tested all options after resetting the at&t string and cannot recreate the error.
unchecked mobile phone text message...left carrier blank...selected at&t ...none trigger the error again...maybe something hadnt applied fully yet...it now allows the at&t string for the unique id and testing is OK!
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: Notification Provider settings not changing

Post by scottwilkerson »

My guess would be a save didn't get clicked the first time somewhere...

Glad all is OK now.
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