not able to send the test mail but getting all alert

[bojha]

Hi abrist,

That's true... but i am wondering in the nagios xi home->notification the message related to, to whom all the service notification has sent, has to come but it is not showing ? i am not sure why it is not coming , could you please let me know what all other things i need to check ?


Thanks,

Bijay

[abrist]

The nagios xi notification messages only pertain to XI users whom are also contacts. If you are sending emails to contacts only (contact not configured as XI users), the smtp settings in the email management interface will not apply. Can you go to the CCM, contacts/contactgroups, to one of the email groups having the problem - click the "disk" icon for it and post the output here.

[bojha]

Hi abrist,

Thank you for the replay...

But, i have one contact only(not a nagios xi user) and i assigned that contact to the same service, whenever there is any Warning/Critical status that contact is getting the alert and that information is showing in the home->notification of nagios xi interface, if this is the case then it should also shows for other contact(pointing to group of peoples for ex. [email protected]).

Do you mean the Disk Icon(i.e information icon) ?, below is the output.

Last database update: 2013-10-21 04:46:52
Last change of the configuration file: 2013-10-28 01:52:30

Relational information for Ecom DBA Team of table tbl_contact:
Relation to tbl_command, entry notify-host-by-email - deletion possible
Relation to tbl_command, entry notify-service-by-email - deletion possible
Relation to tbl_servicetemplate, entry xxxxxxxx_oracle - deletion possible

With Regards,

Bijay Ojha

[abrist]

Do you mean the Disk Icon(i.e information icon) ?, below is the output.

The disk icon to the right of the contact/group in question in the ccm. For example: go to Configure --> Core Config Manager --> Contactgroups --> "disk" icon to the right of the group in question.

[bojha]

Hi abrist,

Below is the output of the disk icon(information).

Last database update: 2013-10-21 04:46:52
Last change of the configuration file: 2013-10-28 05:09:47

Relational information for Ecom DBA Team of table tbl_contact:
Relation to tbl_command, entry notify-host-by-email - deletion possible
Relation to tbl_command, entry notify-service-by-email - deletion possible
Relation to tbl_servicetemplate, entry xxxxxxxx_oracle - deletion possible


Thanks,

Bijay

[sreinhardt]

He is actually looking for the floppy disk icon information, it should return the config for that contact, not whether deletion is possible. It is one icon to the left of the one you have been clicking, the blue circle with an i.

[bojha]

Hi sreinhardt/abrist,

Unfortunately that floppy disk icon is not present in my contact inside core config manager-contact but below the page i have download option and below is the contact definition.

define contact {
contact_name Ecom DBA Team
alias Ecom DBA Team
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period 24x7
service_notification_period 24x7
host_notification_options d,r,f
service_notification_options w,r
host_notification_commands notify-host-by-email
service_notification_commands notify-service-by-email
email [email protected]
}


With Regards,

Bijay Ojha

[sreinhardt]

That is just what we are looking for. These two lines:

host_notification_commands notify-host-by-email
service_notification_commands notify-service-by-email

are what need to be changed, or your system needs to be changed to work with them. The smtp settings ONLY work with the xi-notify-host\service-by-email, for contacts that are also users. If you wish to use this notification method and people that are only contacts, you need to set the local mta to work forward mail to the proper relay\server (your local exchange server?). Likely this mta is sendmail, postfix or something similar.

[bojha]

Hi All,

Thank you very much to all for the support. now we are able to get the test mail and alert.


With Regards,

Bijay