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Re: A simple question about simple notification
Posted: Mon Jul 23, 2018 7:29 am
by davide.bonicelli
Ok.
Do you have any other suggest?
Re: A simple question about simple notification
Posted: Mon Jul 23, 2018 3:55 pm
by tgriep
The next thing to look at us the user's notification settings. If they are not are not enabled for Recoveries, that could cause the issue.
To check this, you will have to login as the userin the XI GUI. Click on the user name in the top right of the window.
On the left menu, go to the Notification Preferences and the Notification Methods menu and make sure the settings are correct and update the settings if any changes are done.
The above settings would affect all of the Service or Host email notification option for that user but it would be good to check it.
Also, can you run the following as root and post the output so we can see what processes are running on the server?
Thanks
Re: A simple question about simple notification
Posted: Wed Jul 25, 2018 9:11 am
by davide.bonicelli
The preferences looks good to me:
Cattura.JPG
and these are the process running:
Code: Select all
UID PID PPID C STIME TTY TIME CMD
root 1 0 0 Jul13 ? 00:00:01 /sbin/init
root 2 0 0 Jul13 ? 00:00:00 [kthreadd]
root 3 2 0 Jul13 ? 00:00:49 [migration/0]
root 4 2 0 Jul13 ? 00:02:10 [ksoftirqd/0]
root 5 2 0 Jul13 ? 00:00:00 [stopper/0]
root 6 2 0 Jul13 ? 00:00:01 [watchdog/0]
root 7 2 0 Jul13 ? 00:00:49 [migration/1]
root 8 2 0 Jul13 ? 00:00:00 [stopper/1]
root 9 2 0 Jul13 ? 00:02:12 [ksoftirqd/1]
root 10 2 0 Jul13 ? 00:00:01 [watchdog/1]
root 11 2 0 Jul13 ? 00:00:47 [events/0]
root 12 2 0 Jul13 ? 00:01:08 [events/1]
root 13 2 0 Jul13 ? 00:00:00 [events/0]
root 14 2 0 Jul13 ? 00:00:00 [events/1]
root 15 2 0 Jul13 ? 00:00:00 [events_long/0]
root 16 2 0 Jul13 ? 00:00:00 [events_long/1]
root 17 2 0 Jul13 ? 00:00:00 [events_power_ef]
root 18 2 0 Jul13 ? 00:00:00 [events_power_ef]
root 19 2 0 Jul13 ? 00:00:00 [cgroup]
root 20 2 0 Jul13 ? 00:00:00 [khelper]
root 21 2 0 Jul13 ? 00:00:00 [netns]
root 22 2 0 Jul13 ? 00:00:00 [async/mgr]
root 23 2 0 Jul13 ? 00:00:00 [pm]
root 24 2 0 Jul13 ? 00:00:03 [sync_supers]
root 25 2 0 Jul13 ? 00:00:00 [bdi-default]
root 26 2 0 Jul13 ? 00:00:00 [kintegrityd/0]
root 27 2 0 Jul13 ? 00:00:00 [kintegrityd/1]
root 28 2 0 Jul13 ? 00:01:31 [kblockd/0]
root 29 2 0 Jul13 ? 00:01:26 [kblockd/1]
root 30 2 0 Jul13 ? 00:00:00 [kacpid]
root 31 2 0 Jul13 ? 00:00:00 [kacpi_notify]
root 32 2 0 Jul13 ? 00:00:00 [kacpi_hotplug]
root 33 2 0 Jul13 ? 00:00:00 [ata_aux]
root 34 2 0 Jul13 ? 00:00:00 [ata_sff/0]
root 35 2 0 Jul13 ? 00:00:00 [ata_sff/1]
root 36 2 0 Jul13 ? 00:00:00 [ksuspend_usbd]
root 37 2 0 Jul13 ? 00:00:00 [khubd]
root 38 2 0 Jul13 ? 00:00:00 [kseriod]
root 39 2 0 Jul13 ? 00:00:00 [md/0]
root 40 2 0 Jul13 ? 00:00:00 [md/1]
root 41 2 0 Jul13 ? 00:00:00 [md_misc/0]
root 42 2 0 Jul13 ? 00:00:00 [md_misc/1]
root 43 2 0 Jul13 ? 00:00:00 [linkwatch]
root 45 2 0 Jul13 ? 00:00:00 [khungtaskd]
root 46 2 0 Jul13 ? 00:04:41 [kswapd0]
root 47 2 0 Jul13 ? 00:00:00 [ksmd]
root 48 2 0 Jul13 ? 00:04:13 [khugepaged]
root 49 2 0 Jul13 ? 00:00:00 [aio/0]
root 50 2 0 Jul13 ? 00:00:00 [aio/1]
root 51 2 0 Jul13 ? 00:00:00 [crypto/0]
root 52 2 0 Jul13 ? 00:00:00 [crypto/1]
root 59 2 0 Jul13 ? 00:00:00 [kthrotld/0]
root 60 2 0 Jul13 ? 00:00:00 [kthrotld/1]
root 61 2 0 Jul13 ? 00:00:00 [pciehpd]
root 63 2 0 Jul13 ? 00:00:00 [kpsmoused]
root 64 2 0 Jul13 ? 00:00:00 [usbhid_resumer]
root 65 2 0 Jul13 ? 00:00:00 [deferwq]
root 98 2 0 Jul13 ? 00:00:00 [kdmremove]
root 99 2 0 Jul13 ? 00:00:00 [kstriped]
root 130 2 0 Jul13 ? 00:00:00 [ttm_swap]
root 252 2 0 Jul13 ? 00:00:21 [mpt_poll_0]
root 253 2 0 Jul13 ? 00:00:00 [mpt/0]
root 254 2 0 Jul13 ? 00:00:00 [scsi_eh_0]
root 259 2 0 Jul13 ? 00:00:00 [scsi_eh_1]
root 260 2 0 Jul13 ? 00:00:00 [scsi_eh_2]
root 385 2 0 Jul13 ? 00:00:00 [kdmflush]
root 387 2 0 Jul13 ? 00:00:00 [kdmflush]
root 405 2 0 Jul13 ? 00:02:15 [jbd2/dm-0-8]
root 406 2 0 Jul13 ? 00:00:00 [ext4-dio-unwrit]
root 487 1 0 Jul13 ? 00:00:00 /sbin/udevd -d
postgres 579 1850 0 07:22 ? 00:00:11 postgres: nagiosxi nagiosxi ::1(51994) idle
root 711 2 0 Jul13 ? 00:00:13 [vmmemctl]
root 828 2 0 Jul13 ? 00:00:00 [jbd2/sda1-8]
root 829 2 0 Jul13 ? 00:00:00 [ext4-dio-unwrit]
root 837 2 0 Jul13 ? 00:04:38 [flush-253:0]
root 867 2 0 Jul13 ? 00:00:26 [kauditd]
root 1491 1 0 Jul13 ? 00:01:22 auditd
root 1513 1 0 Jul13 ? 00:00:44 /sbin/rsyslogd -i /var/run/syslogd.pid -c 5
dbus 1542 1 0 Jul13 ? 00:00:00 dbus-daemon --system
root 1586 1 0 Jul13 ? 00:00:24 /usr/sbin/snmptrapd -Ln -p /var/run/snmptrapd.pid
root 1599 1 0 Jul13 ? 00:00:15 /usr/bin/perl /usr/sbin/snmptt --daemon
snmptt 1600 1599 0 Jul13 ? 00:00:32 /usr/bin/perl /usr/sbin/snmptt --daemon
root 1617 1 0 Jul13 ? 00:00:01 /usr/sbin/sshd
root 1628 1 0 Jul13 ? 00:00:00 xinetd -stayalive -pidfile /var/run/xinetd.pid
ntp 1639 1 0 Jul13 ? 00:00:02 ntpd -u ntp:ntp -p /var/run/ntpd.pid -g
root 1676 1 0 Jul13 ? 00:00:00 /bin/sh /usr/bin/mysqld_safe --datadir=/var/lib/mysql --socket=/var/lib/mysql/mysql.sock --pid-file=/var/run/mysqld/mysqld.pid --basedir=/usr --user=mysql
mysql 1799 1676 0 Jul13 ? 02:45:00 /usr/libexec/mysqld --basedir=/usr --datadir=/var/lib/mysql --user=mysql --log-error=/var/log/mysqld.log --pid-file=/var/run/mysqld/mysqld.pid --socket=/var/lib/mysql/mysql.sock
postgres 1850 1 0 Jul13 ? 00:01:43 /usr/bin/postmaster -p 5432 -D /var/lib/pgsql/data
nagios 1866 1 0 Jul13 ? 00:00:00 /usr/local/nagios/bin/nrpe -c /usr/local/nagios/etc/nrpe.cfg -d
root 1945 1 0 Jul13 ? 00:00:10 /usr/libexec/postfix/master
postfix 1958 1945 0 Jul13 ? 00:00:04 qmgr -l -t fifo -u
496 1959 1 0 Jul13 ? 00:00:00 shellinaboxd -u shellinabox -g shellinabox --cert=/var/lib/shellinabox --port=7878 --background=/var/run/shellinaboxd.pid --disable-ssl-menu -s /:SSH --localhost-only --css white-on-black.css
496 1961 1959 0 Jul13 ? 00:00:00 shellinaboxd -u shellinabox -g shellinabox --cert=/var/lib/shellinabox --port=7878 --background=/var/run/shellinaboxd.pid --disable-ssl-menu -s /:SSH --localhost-only --css white-on-black.css
root 1971 1 0 Jul13 ? 00:00:36 /usr/sbin/httpd
root 1983 1 0 Jul13 ? 00:00:37 crond
nagios 1994 1 0 Jul13 ? 00:01:33 /usr/local/nagios/bin/npcd -d -f /usr/local/nagios/etc/pnp/npcd.cfg
nagios 2008 1 0 Jul13 ? 00:00:00 /usr/local/nagios/bin/ndo2db -c /usr/local/nagios/etc/ndo2db.cfg
root 2248 1 0 Jul13 ? 00:14:23 /usr/sbin/vmtoolsd
root 2267 1 0 Jul13 tty1 00:00:00 /sbin/mingetty /dev/tty1
root 2269 1 0 Jul13 tty2 00:00:00 /sbin/mingetty /dev/tty2
root 2271 1 0 Jul13 tty3 00:00:00 /sbin/mingetty /dev/tty3
root 2273 1 0 Jul13 tty4 00:00:00 /sbin/mingetty /dev/tty4
root 2275 1 0 Jul13 tty5 00:00:00 /sbin/mingetty /dev/tty5
root 2277 1 0 Jul13 tty6 00:00:00 /sbin/mingetty /dev/tty6
root 2282 487 0 Jul13 ? 00:00:00 /sbin/udevd -d
root 2283 487 0 Jul13 ? 00:00:00 /sbin/udevd -d
postgres 2298 1850 0 Jul13 ? 00:00:29 postgres: logger process
postgres 2300 1850 0 Jul13 ? 00:03:25 postgres: writer process
postgres 2301 1850 0 Jul13 ? 00:02:31 postgres: wal writer process
postgres 2302 1850 0 Jul13 ? 00:00:36 postgres: autovacuum launcher process
postgres 2303 1850 0 Jul13 ? 00:02:17 postgres: stats collector process
apache 3446 1971 0 Jul24 ? 00:11:00 /usr/sbin/httpd
postgres 3569 1850 0 Jul24 ? 00:00:34 postgres: nagiosxi nagiosxi ::1(49374) idle
apache 4480 1971 0 Jul24 ? 00:11:21 /usr/sbin/httpd
apache 4574 1971 0 05:42 ? 00:04:41 /usr/sbin/httpd
postgres 4577 1850 0 Jul24 ? 00:00:33 postgres: nagiosxi nagiosxi ::1(49444) idle
postgres 5318 1850 0 05:43 ? 00:00:14 postgres: nagiosxi nagiosxi ::1(56394) idle
postfix 10537 1945 0 14:48 ? 00:00:00 pickup -l -t fifo -u
apache 14211 1971 0 04:58 ? 00:05:01 /usr/sbin/httpd
postgres 14442 1850 0 04:58 ? 00:00:16 postgres: nagiosxi nagiosxi ::1(45696) idle
root 14971 1983 0 16:09 ? 00:00:00 CROND
root 14972 1983 0 16:09 ? 00:00:00 CROND
root 14973 1983 0 16:09 ? 00:00:00 CROND
root 14974 1983 0 16:09 ? 00:00:00 CROND
root 14975 1983 0 16:09 ? 00:00:00 CROND
root 14976 1983 0 16:09 ? 00:00:00 CROND
nagios 14977 14975 0 16:09 ? 00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/cmdsubsys.php >> /usr/local/nagiosxi/var/cmdsubsys.log 2>&1
nagios 14978 14971 0 16:09 ? 00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/perfdataproc.php >> /usr/local/nagiosxi/var/perfdataproc.log 2>&1
nagios 14979 14973 0 16:09 ? 00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/event_handler.php >> /usr/local/nagiosxi/var/event_handler.log 2>&1
nagios 14980 14972 0 16:09 ? 00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/feedproc.php >> /usr/local/nagiosxi/var/feedproc.log 2>&1
nagios 14983 14974 0 16:09 ? 00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/eventman.php >> /usr/local/nagiosxi/var/eventman.log 2>&1
nagios 14984 14976 0 16:09 ? 00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/sysstat.php >> /usr/local/nagiosxi/var/sysstat.log 2>&1
nagios 14987 14978 0 16:09 ? 00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/perfdataproc.php
nagios 14988 14980 0 16:09 ? 00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/feedproc.php
nagios 14989 14983 0 16:09 ? 00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/eventman.php
nagios 14990 14977 0 16:09 ? 00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/cmdsubsys.php
nagios 14992 14979 0 16:09 ? 00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/event_handler.php
nagios 14999 14984 0 16:09 ? 00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/sysstat.php
postgres 15073 1850 0 16:09 ? 00:00:00 postgres: nagiosxi nagiosxi ::1(37358) idle
postgres 15076 1850 0 16:09 ? 00:00:00 postgres: nagiosxi nagiosxi ::1(37360) idle
postgres 15078 1850 0 16:09 ? 00:00:00 postgres: nagiosxi nagiosxi ::1(37362) idle
postgres 15095 1850 0 16:09 ? 00:00:00 postgres: nagiosxi nagiosxi ::1(37364) idle
postgres 15164 1850 0 16:09 ? 00:00:00 postgres: nagiosxi nagiosxi ::1(37370) idle
postgres 15181 1850 0 16:09 ? 00:00:00 postgres: nagiosxi nagiosxi ::1(37374) idle
root 15367 1617 0 16:09 ? 00:00:00 sshd: root@pts/0
root 15604 15367 0 16:09 pts/0 00:00:00 -bash
nagios 16043 31811 0 16:09 ? 00:00:00 /usr/local/nagios/libexec/check_nt -H 88.149.179.123 -t 30 -s Ah124gen -p 12489 -v SERVICESTATE -l DNS -d SHOWALL
root 16044 15604 1 16:09 pts/0 00:00:00 ps -ef --cols=300
apache 17391 1971 0 08:27 ? 00:03:20 /usr/sbin/httpd
postgres 17446 1850 0 08:27 ? 00:00:10 postgres: nagiosxi nagiosxi ::1(39298) idle
apache 17708 1971 0 05:01 ? 00:04:59 /usr/sbin/httpd
apache 17746 1971 0 08:28 ? 00:03:20 /usr/sbin/httpd
apache 17804 1971 0 08:28 ? 00:03:19 /usr/sbin/httpd
postgres 17805 1850 0 08:28 ? 00:00:10 postgres: nagiosxi nagiosxi ::1(39470) idle
postgres 17973 1850 0 08:28 ? 00:00:10 postgres: nagiosxi nagiosxi ::1(39498) idle
postgres 18062 1850 0 05:02 ? 00:00:15 postgres: nagiosxi nagiosxi ::1(46650) idle
apache 18360 1971 0 08:28 ? 00:03:18 /usr/sbin/httpd
postgres 18431 1850 0 08:28 ? 00:00:10 postgres: nagiosxi nagiosxi ::1(39612) idle
apache 30140 1971 0 Jul24 ? 00:10:21 /usr/sbin/httpd
postgres 30152 1850 0 Jul24 ? 00:00:32 postgres: nagiosxi nagiosxi ::1(60444) idle
nagios 31809 1 0 Jul20 ? 00:17:33 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
nagios 31810 31809 0 Jul20 ? 00:02:26 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 31811 31809 0 Jul20 ? 00:02:27 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 31812 31809 0 Jul20 ? 00:02:26 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 31813 31809 0 Jul20 ? 00:02:28 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 31820 2008 0 Jul20 ? 00:01:37 /usr/local/nagios/bin/ndo2db -c /usr/local/nagios/etc/ndo2db.cfg
nagios 31821 31820 0 Jul20 ? 00:41:52 /usr/local/nagios/bin/ndo2db -c /usr/local/nagios/etc/ndo2db.cfg
nagios 31831 31809 0 Jul20 ? 00:00:24 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
apache 32559 1971 0 07:22 ? 00:03:52 /usr/sbin/httpd
Re: A simple question about simple notification
Posted: Wed Jul 25, 2018 1:23 pm
by tgriep
Those settings for the user account look good.
Can you login to the XI GUI and go to the Home > Service details menu.
Select one of the services that are not sending the Recovery email and go to the Advanced Tab.
Screen capture that and add it to the forum post.
Then go to the Admin > Manage Email Settings menu and let us know which Mail Method is selected for the server.
Are the missing Notifications only happening for certain users or for all users?
The services that are generating the recoveries, do they have the same contacts added to them as the failing services?
Re: A simple question about simple notification
Posted: Thu Jul 26, 2018 7:47 am
by davide.bonicelli
here's the grab:
Cattura.JPG
The mail method is smtp.
I noted now that an user has only critical,warning, flapping stopped and flapping start message but no recoveries!
wtf??
but the notification preferences are good!
Re: A simple question about simple notification
Posted: Thu Jul 26, 2018 10:54 am
by tgriep
The screen capture from your post shows that it never sent a notification as the Last Notification Field says never.
Couple of things, you can open up a ticket so we can gather data from your server to check the settings.
This article has instructions for that.
https://support.nagios.com/kb/article/c ... r-769.html
Or you can post or PM me the information so we can check the settings.
Could you send in your Nagios XI System Profile so I can review it?
To get your system profile. Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and upload it to the post or PM it to me.
Re: A simple question about simple notification
Posted: Fri Jul 27, 2018 4:21 am
by davide.bonicelli
Thanks Tom, you've a pm.
Re: A simple question about simple notification
Posted: Fri Jul 27, 2018 9:42 am
by tgriep
I took a look at the settings for the nagios_DustyRendering, Nagios XI Jobs service and the settings look good to me.
But in your screen capture, it never sent a notification so do you have another host and service that did not work?
Can you get the following file from the Nagios server and PM it it me?
Re: A simple question about simple notification
Posted: Fri Jul 27, 2018 10:27 am
by davide.bonicelli
i've a lot of services with this problem, as i said before the upgrade i never had.
as you could see below this service in the past send notifications regularly
Cattura.JPG
Re: A simple question about simple notification
Posted: Fri Jul 27, 2018 11:24 am
by tgriep
Do you have another host or service that failed today?
The profile and status.dat file is a snapshot in time and does not have any information on those older entries.