Send Notification when Alert Acknowledged

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costanza2k1
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Send Notification when Alert Acknowledged

Post by costanza2k1 »

I swear I saw a check box to send an email or SMS when an alert gets acknowledged...am I missing something?

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slansing
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Re: Send Notification when Alert Acknowledged

Post by slansing »

Not sure where that would be set, it's not available in the standard UI besides typical acknowledgement options, or as an option through Core. Maybe a custom component?
zaji_nms
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Re: Send Notification when Alert Acknowledged

Post by zaji_nms »

Dear Expert

Sound great, in this case (if feature got added by NagiosXI), our customer will not get false link down message.

FYI, some time there is high delay in our network due to path change or DDoS attack, which generating many false alerts but our Customer will not receive False Alerts as our Monitoring Team will not acknowledge these false alerts.....if feature got added

Regards
Zajil NMS
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lmiltchev
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Re: Send Notification when Alert Acknowledged

Post by lmiltchev »

The contacts are notified when the problem is acknowledged. Is it possible that you were looking at the "Mass Acknowledge" component?
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scottwilkerson
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Re: Send Notification when Alert Acknowledged

Post by scottwilkerson »

When you are in the process of acknowledging a problem there is a check box to "Send Notification:"
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costanza2k1
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Re: Send Notification when Alert Acknowledged

Post by costanza2k1 »

scottwilkerson wrote:When you are in the process of acknowledging a problem there is a check box to "Send Notification:"

Ok thanks this will work!
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