Notifications Disabled after Notif. Template Deploy

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lb2cons
Posts: 72
Joined: Mon Dec 08, 2014 4:11 pm

Notifications Disabled after Notif. Template Deploy

Post by lb2cons »

Hi everyeone!

I've find the following problem, after Load a notification template on Notification Management and update x_contactgroup_all all my contacts got their notifications disabled.

This is an expected behaviour?

After this happen the only solution was entering every single go to Notification Preferences and active notifications. :shock:
Last edited by lb2cons on Mon Apr 20, 2015 7:34 am, edited 1 time in total.
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lmiltchev
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Re: Notifications Disabled after Notif. Template Deploy

Post by lmiltchev »

Can you describe in details all of the steps you took to apply the template to all users/contacts? You did this under the Notification Settings Management, correct?
Feel free to post screenshots?

This is definitely not an expected behavior. We will try to recreate the issue in house.
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lb2cons
Posts: 72
Joined: Mon Dec 08, 2014 4:11 pm

Re: Notifications Disabled after Notif. Template Deploy

Post by lb2cons »

First I've selected a template and loaded.
Screen Shot 2015-02-11 at 20.19.44.png
After some modifications I've selected the contact group and clicked and update.
Screen Shot 2015-02-11 at 20.19.53.png
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scottwilkerson
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Re: Notifications Disabled after Notif. Template Deploy

Post by scottwilkerson »

Make sure you have set all the appropriate items on the Notification Options and Notification Timeperiods Tabs and re-deploy
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lb2cons
Posts: 72
Joined: Mon Dec 08, 2014 4:11 pm

Re: Notifications Disabled after Notif. Template Deploy

Post by lb2cons »

Scott you were able to reproduce this problem? I don't think your answer it's a solution for my problem.
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tgriep
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Re: Notifications Disabled after Notif. Template Deploy

Post by tgriep »

Can you go to the Notification Options and Notification Timeperiods Tabs and select the settings for options and time periods you would like the notifications to be and make sure the "Check this box if you want to deploy the notification settings below. " is selected and then select the update settings button.

Try that to see if that fixes it for you.
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lb2cons
Posts: 72
Joined: Mon Dec 08, 2014 4:11 pm

Re: Notifications Disabled after Notif. Template Deploy

Post by lb2cons »

This solved for me, thanks a lot :D :D :D
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