Alert's not firing

[jguendulain]

Hi,This is my first post, I found some with similar problem, but suggested solutions did't work for me.
I configured an alert that shoud fire when bypass is activated in a UPS. I'm using a saved query that shows results in a dashboard for the configured period (4 hours back). The alert runs every 2 minutes. The alert last run status allways shows is Ok, but the query result is always 0 matching entries (as I said, I get results when the same query is run in a dashboard).
Thanks in advance for any help! Javier

[tacolover101]

could you post a a screenshot of your settings for the alert?

[dwhitfield]

Additionally, what version of Log Server are you using?

[jguendulain]

Tank's both for your reply!

[jguendulain]

Sorry, not very good using the forum yet, sent the post wit settings without properly ending I attach another image with Software Version. Tanks all for the help !!!

[455157]

Greetings, welcome to the forum

Some few simple things that come to mind:

- What is the Lookback Period set to in the Alert Settings popup?

- Does your saved query (which the alert is based on) consistently show results if you set the timeperiod to match your alert's Lookback? A 2 minute interval is aggressive, you may be 'missing' the hits if your lookback is also narrow.

- Assuming it does indeed, is any difference if you delete the alert and create a fresh one based on the query?

This one may help too, page three defines the alert popup options:

https://support.nagios.com/kb/article.php?id=296

..

[dwhitfield]

@jguendulain, was @455157's suggestion helpful for you?

Thanks @455157!