Nagios Support Forum

So I'm hoping this will be a fairly simple problem to resolve. I've followed the documentation located here https://support.nagios.com/kb/article/n ... r-527.html and setup the template (literal copy and paste from the documentation) for a test user. I then made sure that the test user is linked to a host that has x number of services attached in a non-ok state.

I then forced a custom notification from inside Nagios XI and also waited for the standard notifications to happen over time. What I found was that the template set at the user level has no impact on the actual email that is sent. By that, I mean that the fields being sent in the email are the literal hard-coded defaults instead of the fields specified in the template at the user level.

I have verified that the settings are not set to lock on the Notification Preferences page in Admin -> Notification Management -> Notification Preferences. I feel like I'm missing something easy here, but for the life of me can't figure out what.

Ideas?

Did you deploy those templates and settings to the users when you were in Notification Management?

Yup, sure did. I finally got impatient waiting for a reply and re-ran the installer and I guess something had just been damaged because after that it started working.

Sorry if you had to wait a while for a reply.

Glad it's working for you now though!

Did you have any more questions or are we okay to lock this up?

Lock it up

Sounds good! I'll be closing this thread!

If you have any more questions, feel free to create another thread.

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