Nagios Support Forum

anytime we attempt an update from the GUI it is stuck in progress forever. manual update through console works fine using these commands.

Execute the following commands in your terminal session:

wget -O upgrade.sh https://assets.nagios.com/downloads/nagiosxi/upgrade.sh

sh ./upgrade.sh

but why does the GUI update never work? even after manual update, the GUI still says update in progress...

Hello @clearwaterit,

First of all, welcome to the support forum. I see you have recently joined. Besides the support forum, please check out our knowledgebase for useful tech tips and HowTos. And to extend product functionality, you'll find thousands of plugins and addons on the Nagios Exchange.

And in regards to your question, this is a known issue on certain systems. For the time being, I would recommend using the manual upgrade instead.

We have a step-by-step guide on how to reset the upgrade status. Let me know if you need any assistance.

Nagios XI - Reset Upgrade Status In Web Interface