Unknown:No information being retrieved

[manimurugesan]

Hello Team,

For network interface status we are getting unknown:no information being retrieved.


Next check attempt it's showing critical: interface status down

Can you clarify what's the reason we are getting Unknown:no information on being retrieved

[mbellerue]

Can you tell us a little more about this service check? Is this a network switch that you're monitoring? Is it being monitored via SNMP?

[manimurugesan]

Yes...network switch only...it's monitored via SNMP

[mbellerue]

Is this just one interface on the switch, or are multiple interfaces experiencing this?

If it's just one interface on the switch, the first thing I would check would be whether someone is unplugging a computer from the switch at that port. SNMP responds like that when a device is unplugged from an interface.