SMS verification issue

[haszak]

Hi

I am attempting to setup sms notifications from Nagios XI 2024R1

my sms gateway requires a auth code to be sent as the subject

I have setup my sms template to provide this code

my problem is that i am not recieving the verification sms and i dont know how to check what the message is that is sent from nagios for the verification

/usr/local/nagiosxi/tmp/phpmailer.log
[01-23-2024 09:35:18] Message sent! (method=smtp;host=relay.correct.local;port=25;security=none), Referer: send_user_phone_vkey()


sending a email from the nagios host to number@gateway with the code as subject works correctly

normal email notifications works correctly

[sgardil]

Hey @haszak

Is this something that worked for you prior to XI 2024R1? If not could you give us what settings you have for admin -> email settings?
I'll link some documentation that may help also I found a post that may be the same issue that may help.

viewtopic.php?p=289581
https://assets.nagios.com/downloads/nag ... ios-XI.pdf

[SalvadorSaunders]

I get how frustrating SMS verification issues can be—it’s like hitting a brick wall when you’re just trying to get something done. Sometimes, SMS verification doesn’t work because the platform restricts VoIP or internet-based numbers.

[vedicsystems]

Sometimes it’s not even the gateway, it’s just the number you’re using that silently blocks things. I’ve used a virtual number from https://anonymsms.com before just to check if the SMS is going out at all. Helped me figure out if the issue was on my side or theirs.

[kg2857]

This isn't a solution, but a workaround so ignore if you prefer.
You can email a mobile number (<number>@carrier.com) and it will arrive as a text. The internet can provide the values for the mobile service.