Nagios Support Forum

The Run Check Command is not respecting custom variables. As @DoubleDoubleA stated, we have filed an issue and will get this fixed.

I forgot to mention, SSO logging wasn't implemented until 2026R1.

Hello @Mosiout,

The SSO logs are located in /usr/local/nagiosxi/var/components/sso_integration.log.

Please verify that your inheritance isn't being negated. Services have some very particular rules around whether they will and what they will inherit from their host. https://assets.nagios.com/downloads/nagioscore/docs/nagioscore/4/en/whatsnew.html Contact Inheritance - According to the documentatio...

Hello @davemulv1,

Have you tried repairing the database? https://assets.nagios.com/downloads/nag ... abases.pdf

It's hard to say for sure without digging in deeper, but that seems the most likely cause to me.

Here's our documentation on backing up/restoring/migrating XI: How To Back Up & Restore Your Nagios XI 2024 Or 2026
System

I believe 2026R1.0.1 is recent enough where a backup and restore should work between them.

Hello @Gonzalezenks,

What version of Nagios XI are you on? There was a fix for this issue on 2026R1. Are you continuing to encounter this after the fix was implemented?

@clangbecker, I have got in a fix for PHP message: PHP Warning: Undefined variable $ts in /usr/local/nagiosxi/html/includes/utils-time.inc.php on line 68 and fixed a bad comparison where the scheduled downtime feature was comparing minutes to seconds, which may be the cause of your inability to gene...

Interesting. I haven't been able to reproduce this, but I'll see if I can figure out what's going wrong here. Does this issue only ever happen with those configured via SSO and is it consistent?

Hi @clangbecker, So you're saying that admins configured with SSO prior to 1.2 are unable to schedule downtime? Is your XI instance updated to 1.2? I just configured an admin user via SSO on my 1.2 machine and had no trouble scheduling downtime. Have you seen anything in your PHP logs when they atte...