Migration problem when service is in a _multiple_hosts" file

[lmiltchev]

I was able to successfully import the services as "individual" items, but I don't have the "servicegroups.cfg" (that needs to be imported) to test the next step...

[rickwilson7425]

I sent you a PM with the file attached.

[lmiltchev]

I would recommend that you open a new support ticket in our email ticketing system as we may end up doing a remote session. Please, send us an email at [email protected]. Thanks!

[rickwilson7425]

I would need to get management approval to incur costs so anything we can do outside that scenario would be appreciated.

[tmcdonald]

If you have active support then a ticket will not cost anything extra.

[rickwilson7425]

I think we bought a limited number of incidents but I'm not sure how that works in this case.

[tmcdonald]

Standard support allows for 10 tickets per year, and it looks like you have not used any so far. At the rate you are going I wouldn't worry about it at all.

[rickwilson7425]

ok, how does that work if there is a problem with the migration procedure/program though?

I don't think I should have to use my support tickets if there is a problem with the implementation.

[tmcdonald]

The support tickets can be thought of as a "fast-track" to a resolution. The normal workflow is to submit a bug report, have the developers look at it, then wait for a fix. The forums expedite this a bit because we can go back and forth with troubleshooting and potentially come to a resolution, but for a remote session a ticket must be used. It's not a guarantee for an immediate fix, but most of the time we are able to either provide a hot-fix until a more permanent solution can be implemented, or learn enough about the issue first-hand to speed up the development process significantly.

[rickwilson7425]

I have sent an email to open a service ticket.