Check for updates hangs on Update in progess

[brucej543]

Current release Nagios XI 5.6.9. Going to start the update to latest level. Selected Check for Updates from Admin window. The update in progress line is display with a spinning wheel but no activity is being noted. The update in progress has been sitting with the spinning wheel for over 15 minutes.

[brucej543]

Killed session doing the update and attaching current profile

Moderator's Note: The profile has been shared with the support team but has been removed from the public forum.

[jbrunkow]

It appears from your profile, that you are encountering some database errors. I recommend that you start by repairing the Nagios database with the following command.

Code: Select all

/usr/local/nagiosxi/scripts/repair_databases.sh

ref= https://assets.nagios.com/downloads/nag ... tabase.pdf

Then I recommend doing a manual upgrade using the following set of commands.

Code: Select all

cd /tmp
rm -rf nagiosxi xi*.tar.gz
wget http://assets.nagios.com/downloads/nagiosxi/xi-latest.tar.gz
tar xzf xi-latest.tar.gz
cd nagiosxi
./upgrade

ref= https://support.nagios.com/kb/article/n ... e-851.html