Nagios XI - Profile Build Failed

Problem Description

When you go to Admin > System Config > System Profile and try to download the profile you receive the following error:

PROFILE BUILD FAILED

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CODE: 1

Resolving The Problem

This problem is occurring because the required sudoers entries are missing.

The following steps shows you how to get the correct sudoers entries from the XI installation file. It is not possible to provide all the entries in this KB article as they may change in newer versions of XI. These steps ensure you get the correct entries for your version of Nagios XI.

First you must download the XI installation file to your Nagios XI server. You'll do this with the WGET command. Please refer to the following link to get the correct download link for your version of Nagios XI:

Download Page - Nagios XI Versions

Open an ssh session to your Nagios XI host.

Execute the following commands (use your XI version download link in the wget command):

cd /tmp
wget https://assets.nagios.com/downloads/nagiosxi/5/xi-5.6.3.tar.gz

Once downloaded you'll need to use the name of the downloaded file in the next command, in this example xi-5.6.3.tar.gz is the name being used:

tar xzf xi-5.6.3.tar.gz nagiosxi/nagiosxi/nagiosxi.sudoers --strip-components 2

This will have extracted a file called nagiosxi.sudoers and this file contains all the correct entries.

Run all these commands to fix your /etc/sudoers file to make sure it has all the correct entries:

grep -v NAGIOSXI /etc/sudoers > /etc/sudoers.new
mv -f /etc/sudoers.new /etc/sudoers
rm -rf /etc/sudoers.d/nagiosxi
sed -i 's/^Defaults    requiretty/#Defaults    requiretty/g' /etc/sudoers
cat /tmp/nagiosxi.sudoers >> /etc/sudoers
chmod 440 /etc/sudoers

After making these changes try and download the system profile, your problem should be resolved.

Final Thoughts

For any support related questions please visit the Nagios Support Forums at:

http://support.nagios.com/forum/