Home » Categories » Products » Nagios XI » Troubleshooting » Common Problems

Nagios XI - Unable To Login Using Two Factor Authentication

Problem Description

This KB article shows you how to resolve issues with two factor authentication and not being able to login when it is enabled.

 

 

Confirm Correct Email Address

Two factor authentication sends an email to the address associated with a user account. If a user is not receiving the emails then the first step is to confirm their email address is correct via Admin > Users > Manage Users.

You need to be an administrative user to be able to manage users, if you are unable to login as an administrative user then the next step in this KB article will help.

 

 

Cannot Login As nagiosadmin

If the only administrative account you have enabled is the nagiosadmin account, it is possible to lock yourself out of Nagios XI. This usually occurs when the nagiosadmin account is still configured with the default root@localhost email address. You can still retrieve the token that is emailed to the root@localhost address by looking at the /var/spool/mail/root mailbox on the Nagios XI server.

Establish a terminal session to your Nagios XI sever as the root user and execute the following command:

grep -A2 'token below' /var/spool/mail/root

 

This should output something similar to:

To continue logging in, please enter the token below:

16616
--
To continue logging in, please enter the token below:<br />
<br />
16616<br />

 

You can see from the output above that the token is 16616, this can be used to login to your Nagios XI system as the nagiosadmin account. Once logged in you can change the nagiosadmin account to the correct email address.

If you are unable to retrieve the token from the /var/spool/mail/root mailbox on the Nagios XI server then it is likely that the nagiosadmin account has an email address you are unaware of. In this scenario you are required to reset the nagiosadmin account which also disables two factor authentication. This is explained in the following KB article:

Nagios XI - Resetting The nagiosadmin Password

 

 

Final Thoughts

For any support related questions please visit the Nagios Support Forums at:

http://support.nagios.com/forum/

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Nagios XI - Ajaxterm Installation Aborted
Viewed 1449 times since Tue, Jan 26, 2016
CCM says unapplied changes exist, but none listed
Viewed 1709 times since Mon, Feb 27, 2017
Nagios XI - WMI Troubleshooting
Viewed 8976 times since Mon, Apr 24, 2017
Nagios XI - Best Practices - NWC15
Viewed 3162 times since Thu, Feb 4, 2016
Nagios XI - Problems Using Nagios XI With Proxies
Viewed 5006 times since Mon, Jan 25, 2016
Nagios XI - Scheduled Backup Log Level
Viewed 1766 times since Tue, Apr 18, 2017
Nagios XI - Uploaded plugin returns "/bin/bash^M: bad interpreter: No such file or directory"
Viewed 2392 times since Thu, Feb 25, 2016
Nagios XI - MSSQL Query Wizard - Invalid characters in the username
Viewed 1913 times since Thu, Aug 3, 2017
Nagios XI - Warning: Duplicate definition found for contact ’xi_default_contact’
Viewed 1856 times since Tue, Jan 26, 2016
PHPMailer - Troubleshooting Using Debug Logging
Viewed 3830 times since Tue, Aug 14, 2018