Home » Categories » Multiple Categories

Nagios XI - Oracle Services Critical After Nagios XI Upgrade

Problem Description

After upgrading Nagios XI, Oracle based services start failing with errors similar to this:

The following error message is produced:

CRITICAL - cannot connect to fprnt. install_driver(Oracle) failed: Can't load '/usr/local/lib64/perl5/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: libocci.so.12.1: cannot open shared object file: No such file or directory at /usr/lib64/perl5/DynaLoa    

 

Explanation

During the upgrade, the customized commands are overwritten with the default commands included with the wizard.

 

Resolving The Problem

The old commands can be retrieved as they would have been kept in a backup.

If you did the upgrade via the XI web interface, the following file is created:

/store/backups/nagiosxi/autoupgrade_backup..tar.gz

Follow these steps in an SSH or console session on your Nagios XI host:

mkdir /tmp/restore/
cd /tmp/restore/
tar zxf /store/backups/nagiosxi/autoupgrade_backup..tar.gz -C /tmp/restore/
tar zxf /tmp/restore/autoupgrade_backup./nagios.tar.gz usr/local/nagios/etc/commands.cfg --strip-components 4

 
This last step will show you what the commands were defined as before the upgrade:

grep oracle /tmp/restore/commands.cfg


Using that information you will be able to go into CCM and update the commands accordingly following this original guide on page 2 and 3:

Documentation - How to Install & Configure the Oracle Client & Plugins

 

When you are done, delete the extracted files:

cd /tmp
rm -rf restore


 

Final Thoughts

For any support related questions please visit the Nagios Support Forums at:

http://support.nagios.com/forum/

3 (2)
Article Rating (2 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Nagios XI - MSSQL Wizards - Adaptive Server connection failed
Viewed 4395 times since Thu, Aug 3, 2017
Nagios XI - HTTP 500 Error / PHP Parse error - Unexpected $end
Viewed 2959 times since Mon, Jan 25, 2016
Nagios XI - WatchGuard Wizard Usage
Viewed 1907 times since Thu, Jan 28, 2016
Nagios XI - 2014 Upgrade Issue - CONFIG ERROR
Viewed 1995 times since Mon, Jan 25, 2016
Nagios XI - MySQL/MariaDB - Max Connections
Viewed 15372 times since Thu, Jun 2, 2016
XI 5.4 monitoring engine not running
Viewed 4151 times since Mon, Feb 6, 2017
Nagios Log Server - Monitoring Using NCPA + Nagios XI
Viewed 2322 times since Mon, Sep 16, 2019
Nagios XI - Notification Problems
Viewed 14299 times since Tue, Jan 27, 2015
Nagios XI - Monitoring AIX With Nagios
Viewed 2955 times since Thu, Jan 28, 2016
Nagios XI - Ajaxterm Installation Aborted
Viewed 1637 times since Tue, Jan 26, 2016