Home » Categories » Products » Nagios XI » Troubleshooting » Common Problems

Nagios XI - Installing XI Fails To Install Dependency pymssql

Problem Description

When trying to install Nagios XI it fails with the following error:

--> Processing Dependency: pymssql for package: nagiosxi-deps-2012r2.9-1.noarch
--> Finished Dependency Resolution
Error: Package: nagiosxi-deps-2012r2.9-1.noarch (/nagiosxi-deps-2012r2.9-1.noarch)
           Requires: pymssql
 You could try using --skip-broken to work around the problem
 You could try running: rpm -Va --nofiles --nodigest

Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

The script that failed was: './1-prereqs'


Some of the original packages are not available through the standard repositories any more. To resolve the problem you need to add the Nagios Repository to the yum package manager.



Add Nagios Repository

There are different steps depending on your operating system, please refer to the following website for specific instructions:

Nagios Repositories


Once making these changes you will be able to re-run the fullinstall script to install Nagios XI.



Final Thoughts

For any support related questions please visit the Nagios Support Forums at:


3 (2)
Article Rating (2 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Nagios XI - Downloading A System Profile
Viewed 1825 times since Wed, Jul 19, 2017
Nagios XI - Missing localhost Alerts
Viewed 2768 times since Sun, Nov 5, 2017
Nagios XI - MK Livestatus Problems With Mod-Gearman
Viewed 1806 times since Thu, Feb 25, 2016
Disabling Port 113 IDENT Requests
Viewed 1736 times since Tue, Mar 12, 2019
Nagios XI - WMI Troubleshooting
Viewed 8633 times since Mon, Apr 24, 2017
Nagios XI - Apply Configuration Never Completes
Viewed 8488 times since Tue, Jan 27, 2015
Nagios XI - Resolving "Cannot connect to database" Error - Core Config Manager
Viewed 2434 times since Mon, Jan 25, 2016
Backups are not being generated due to tar creation errors
Viewed 827 times since Thu, Feb 27, 2020
Nagios XI - Schedulded Backups No Longer Working
Viewed 2450 times since Fri, Jun 3, 2016
Slack Notifications Stopped Working
Viewed 946 times since Wed, Mar 18, 2020