Home » Categories » Products » Nagios XI » Troubleshooting » Common Problems

Nagios XI - Installing XI Fails To Install Dependency pymssql

Problem Description

When trying to install Nagios XI it fails with the following error:

--> Processing Dependency: pymssql for package: nagiosxi-deps-2012r2.9-1.noarch
--> Finished Dependency Resolution
Error: Package: nagiosxi-deps-2012r2.9-1.noarch (/nagiosxi-deps-2012r2.9-1.noarch)
           Requires: pymssql
 You could try using --skip-broken to work around the problem
 You could try running: rpm -Va --nofiles --nodigest

Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

The script that failed was: './1-prereqs'


Some of the original packages are not available through the standard repositories any more. To resolve the problem you need to add the Nagios Repository to the yum package manager.



Add Nagios Repository

There are different steps depending on your operating system, please refer to the following website for specific instructions:

Nagios Repositories


Once making these changes you will be able to re-run the fullinstall script to install Nagios XI.



Final Thoughts

For any support related questions please visit the Nagios Support Forums at:


3 (2)
Article Rating (2 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
NDOUtils - Message Queue Exceeded
Viewed 4296 times since Thu, Jan 21, 2016
Active Directory / LDAP - Troubleshooting Authentication Integration
Viewed 3900 times since Mon, Jun 26, 2017
Nagios XI - Performance Graph Problems
Viewed 3962 times since Fri, Dec 19, 2014
Nagios XI - Profile Build Failed
Viewed 2691 times since Tue, Aug 2, 2016
Nagios XI - Disabling Database UTF8 Connectivity
Viewed 1005 times since Thu, Mar 8, 2018
Nagios XI - Notification Problems
Viewed 5324 times since Tue, Jan 27, 2015
Nagios XI - NSP: Sorry Dave, I can’t let you do that
Viewed 6116 times since Tue, Jan 27, 2015
Nagios XI - Defining Global Environment Variables
Viewed 2454 times since Thu, Mar 17, 2016
Nagios XI - Core Configuration Mananger Display Issues
Viewed 912 times since Tue, Jan 26, 2016
Nagios XI - Event Data Is Stale
Viewed 1172 times since Wed, Jan 27, 2016